Technical Support Advisor

4 weeks ago


Guildford, Surrey, United Kingdom Citrus Recruit Full time
Job Overview

Citrus Recruit is thrilled to collaborate with a dynamic and expanding organization in the technology industry. This is an excellent opportunity to become part of a team during a pivotal phase of growth and development. The company offers a wide range of technological hardware solutions to clients throughout the UK.

We are seeking an individual who is eager to immerse themselves in the tech industry, providing diverse solutions to our clientele. As a member of the Customer Support team, you will gain expertise in your area of specialization. Your role will involve assisting customers by addressing technical inquiries related to products and delivering effective solutions to their challenges. Comprehensive training will be provided, and for the right candidate, this position offers a chance to advance swiftly within the organization.

The company is dedicated to ensuring high levels of customer satisfaction and fosters a motivated and vibrant workplace culture. As the organization expands, so too will your personal and professional growth, with additional opportunities for advancement.

Key Responsibilities

As a Customer Support Specialist, your duties will include:

  • Handling both inbound and outbound customer calls.
  • Following up on customer inquiries and assisting them in making informed decisions regarding their technical hardware needs.
  • Identifying customer requirements and providing tailored solutions.
  • Engaging with a diverse range of clients, including installers, technicians, and businesses.
  • Processing orders and providing support.
  • Understanding technical specifications and effectively marketing these products to both existing and prospective customers.

Required Skills and Experience

  • Previous experience in a telephone-based role.
  • Strong interpersonal skills, accountability, and problem-solving abilities.
  • A proactive approach to work is essential.

Benefits

  • Competitive salary of up to £26,000, depending on experience.
  • 21 days of annual leave, increasing by one day each year.
  • Company pension scheme.
  • Participation in company events.
  • Employee and store discounts.
  • Complimentary parking.
  • Health and wellness programs.
  • Private medical insurance.

Citrus Recruit operates as an employment business when introducing candidates for permanent roles with clients. We are proud to be an equal opportunity employer that values diversity. Our commitment to inclusion ensures that we seek the best candidates for every position, regardless of gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we strive to contact all candidates, if you do not receive a response within a week of applying, please understand that your application has not progressed at this time. We encourage you to explore our website for additional opportunities.



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