Technical Customer Support Specialist

4 days ago


Guildford, Surrey, United Kingdom Citrus Recruit Full time
About the Role

Citrus Recruit is excited to be working in partnership with a rapidly growing business in the tech sector. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and expansion.

Job Summary

We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels.
  • Assist customers in making informed decisions about technical hardware requirements.
  • Work with a variety of customers, including installers, technicians, and businesses, to understand their needs and provide tailored solutions.
  • Process orders and provide support to customers.
  • Understand technical specifications and sell products to existing and new customer bases.
Requirements
  • Similar experience working in a phone environment.
  • Ability to be personable, accountable, and a problem solver.
  • Proactive approach to work.
What We Offer
  • Salary of up to £26,000 DOE.
  • 21 days holidays rising by 1 day per year.
  • Company pension.
  • Company events.
  • Employee and store discount.
  • Free parking.
  • Health and wellbeing programme.
  • Private medical insurance.


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