Technical Support Advisor

3 weeks ago


Guildford, Surrey, United Kingdom Citrus Recruit Full time
Job Overview

Citrus Recruit is thrilled to collaborate with a dynamic organization in the technology industry. This is an exciting phase in the company's journey of growth and innovation, providing a wide range of tech hardware solutions to clients throughout the UK.

We are seeking an individual who is passionate about technology and eager to assist customers in finding the right solutions. As part of a dedicated team of Customer Support Specialists, you will gain expertise in your field and provide valuable support by addressing technical inquiries and resolving customer issues. Comprehensive training will be provided, and for the right candidate, this role offers significant opportunities for advancement.

The organization is committed to delivering exceptional customer satisfaction while fostering a motivated and vibrant workplace culture. As the company expands, so will your professional development and career prospects.

Key Responsibilities

As a Customer Support Specialist, your main duties will include:

  • Handling both inbound and outbound customer calls.
  • Following up on customer inquiries and assisting them in making informed decisions regarding technical hardware.
  • Identifying customer needs and providing tailored solutions.
  • Engaging with a diverse range of clients, including installers, technicians, and businesses.
  • Processing orders and providing ongoing support.
  • Understanding technical specifications and effectively communicating these to both existing and potential customers.

Required Skills and Experience

  • Experience in a customer service or phone-based environment.
  • Strong interpersonal skills, accountability, and problem-solving abilities.
  • A proactive and enthusiastic approach to work.

Benefits

  • Competitive salary of up to £26,000, depending on experience.
  • 21 days of annual leave, increasing by one day each year.
  • Company pension scheme.
  • Participation in company events.
  • Employee and store discounts.
  • Complimentary parking.
  • Health and wellness programs.
  • Private medical insurance.

Citrus Recruit operates as an employment business when introducing candidates for permanent positions with clients. We pride ourselves on being an equal opportunity employer that values diversity. Our commitment to inclusion ensures that we seek the best candidates for every role, regardless of gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we strive to reach out to all candidates, if you do not receive a response within a week of applying, please understand that your application has not progressed at this time. We encourage you to visit our website for further and upcoming opportunities.



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