Service Engineer for Vending Solutions
4 weeks ago
Job Title: Field Service Engineer
Location: York
Salary: £28,000 DOE
Job Type: Permanent, Full Time
About Us:
Broderick Group is a dynamic and expanding family-owned enterprise. We embrace innovative approaches and encourage fresh ideas to foster mutual growth, both for our business and your professional development.
About the Role:
As a result of our rapid expansion in the North East, we are seeking a Field Service Engineer to manage operations in designated areas. This position is ideal for a driven individual who thrives in a fast-paced environment. You will prioritize customer satisfaction and work diligently to meet established service level agreements (SLAs) to provide exceptional service.
Key Responsibilities:
Your primary duties will include the servicing and upkeep of our vending machines, which encompass the following:
- Address machine malfunctions within the specified SLA
- Deliver outstanding customer service consistently
- Train personnel on-site regarding the operational aspects of the equipment post-installation
- Coordinate with the Service Desk to ensure timely resolution of service calls and maintain accurate updates in our internal system
- Assist with site assessments and equipment installations as necessary
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