Technical Support Engineer

3 weeks ago


York, York City, United Kingdom Broderick Group Full time

Job Title: Field Service Engineer

Location: York

Salary: £28,000 DOE

Job Type: Permanent, Full Time

About Us:

Broderick Group is a dynamic and expanding family-owned enterprise. We embrace innovative ideas and encourage a proactive approach to foster mutual growth for both the business and our professionals.

About the Role:

In response to our rapid expansion in the North East, we are seeking a Field Service Engineer to oversee operations in various regions. This position is ideal for a driven individual who thrives in a fast-paced environment. A strong customer focus and the ability to meet established service level agreements (SLAs) are essential for delivering exceptional customer service.

Key Responsibilities:

Your primary duties will include the service and upkeep of our vending machines, which encompass the following:

  • Addressing machine malfunctions within the stipulated SLA
  • Providing outstanding customer service consistently
  • Training personnel on-site regarding the operational aspects of the equipment once it is installed
  • Collaborating with the Service Desk to ensure the resolution of service calls and updating the internal system to achieve first-time fault resolution
  • Assisting with site assessments and machine installations as necessary


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