Field Technician for Vending Equipment
3 weeks ago
Job Title: Field Service Engineer
Location: North East Region
Salary: £28,000 DOE
Job Type: Permanent, Full Time
About Us:
Broderick Group is a dynamic and expanding family-owned enterprise. We pride ourselves on our innovative approach and welcome fresh ideas that contribute to our mutual growth, both as a company and for you as a professional.
About the Role:
In response to our rapid expansion, we are seeking a dedicated Field Service Engineer to manage operations across various locations. This position is ideal for a proactive individual who thrives in a fast-paced environment. You will be focused on customer satisfaction and will work diligently to meet established service level agreements (SLAs) to ensure exceptional service delivery.
Key Responsibilities:
Your primary duties will include the service and upkeep of our vending machines, which encompass the following:
- Addressing machine malfunctions within the stipulated SLA
- Delivering outstanding customer service consistently
- Training personnel on-site regarding the operational aspects of the equipment once it is installed
- Collaborating with the Service Desk to ensure timely completion of service requests and updating the internal system to achieve first-time fault resolution
- Assisting with site assessments and machine installations as necessary
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