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Sports Receptionist

2 months ago

London, United Kingdom Royal Automobile Club Full time
About the Role

We are seeking a highly organized and customer-focused Receptionist to join our Sports and Wellness team at the Royal Automobile Club. As a key member of our team, you will be responsible for ensuring the efficient operation of the sports and wellness reception desk, providing exceptional service to our members and their guests.

Key Responsibilities
  • Greet members and their guests with a warm and professional welcome, ensuring a positive first impression of the Club.
  • Ensure all bookings and administrative tasks are completed efficiently, maintaining accurate records and providing timely updates.
  • Stay up-to-date with the latest services and promotions, providing relevant recommendations to members and their guests to enhance their experience.
  • Maintain the reception area to the highest standard, ensuring a clean and welcoming environment for all visitors.
  • Seek opportunities to promote services in other areas of the Club, driving revenue growth and member engagement.
  • Actively contribute to reducing our environmental impact, aligning with the Club's sustainability goals.
Requirements
  • Experience working in a sports environment in a similar role, with a strong understanding of customer service principles.
  • Highly organized with strong interpersonal skills, able to work effectively in a fast-paced environment.
  • Excellent communication skills, with the ability to build strong relationships with members and colleagues.
  • Computer literate with a strong attention to detail, able to maintain accurate records and provide timely updates.
  • Passionate about customer service, with a commitment to delivering exceptional experiences.
Club Values

We are proud to uphold the following values at the Royal Automobile Club:

  • Heritage - Our rich motoring, social, sporting, and architectural heritage runs through the fabric and nature of the Club.
  • Excellence - Excellence is not an achievement; it is something we strive for every day.
  • Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments, and acting with professionalism.
  • Respect - Showing consideration and understanding to our members and colleagues.
  • Trust - Acting with fairness, honesty, and integrity.
  • Sustainability - Actively contributing to reducing our environmental impact, improving our operational efficiency, and continuing to build our reputation.