Clinical Receptionist
5 months ago
Clinical Receptionist Job Description
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Hours: Full Time post 40 hours per week worked Monday to Friday. Hours will be set according to a rota, created on a monthly basis by the Practice Manager - must have the ability to start early (06.45) and finish late (20.15) with 1 unpaid hour for lunch. Some unsociable hours and weekend working required
Reports to: Front of House Manager
Annual Leave: 23 days per annum plus Bank Holidays
Summary of Post
Main
**Responsibilities**:
The Receptionist will have a passion for maintaining high standards at Pure Sports Medicine. The successful post holder will be responsible for:
- Opening and closing premises.
- Meeting and greeting patients and visitors, routing of patients on arrival
- Answering and directing incoming phone calls
- Managing appointment booking and practitioner diaries
- Dealing with telephone and online enquiries
- Registering of patients, and data entry of patient information
- Handling point of contact payment (invoicing and receipting)
- Processing all insurance company invoicing
- Collect outstanding patient debts
- Management of the waiting room and general clinic environment
- Managing incoming deliveries
- Leaving reception area tidy and ready for incoming colleague, together with information regarding unresolved or urgent problems.
- Attend staff meetings and company events as required
- Engage in the monthly review process with the practice manager
Any other duties which may be required and agreed with the Organisation.
Essential Personal Skills and Qualities
- Excellent written and verbal communication skills
- High level of confidence and able to instill confidence in others
- Professional
- Well presented
- Motivated and focused
- Excellent organisational skills
- Good use of initiative
- Ability to establish and maintain a positive working environment
- Work well under pressure
- Excellent interpersonal skills
- Flexible approach to the role
- Excellent time keeping
- IT literate
Desirable skills and qualities
- Experience in a spa, hotel, and healthcare or leisure reception
- Language skills
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Cycle to work scheme
- Employee discount
- On-site gym
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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