Senior Clinical Receptionist

3 months ago


London, United Kingdom Pure Sports Medicine Full time

**__________________________________**

40 hours per week Monday to Friday.

Hours will be set according to a rota, created on a monthly basis by the Front of House Manager.

Some unsociable hours and weekend working may be required.

**Business Function**: Administrative

**Reports to**: Front of House Manager

**Main Duties and Responsibilities** As the Senior Receptionist, you will play a crucial role in ensuring the smooth operation of our clinic's front desk and supporting the overall patient experience. Your responsibilities will include providing leadership and guidance to the Front of House (FOH) team, acting as an escalation point for any issues or complaints, overseeing financial processes, managing vendor relations, and handling general FOH duties.

**Responsibilities** **Leadership and Support**:

- Provide guidance and mentorship to the FOH team, ensuring that they are equipped with the necessary skills and resources to perform their duties effectively.
- Regular 1:1s with the FOH team supported by FOH Manager
- Lead by example and foster a positive and collaborative work environment.
- Work closely with the Front of House Manager, Clinical Services Manager and Customer Service and Training Manager to escalate any concerns within the team and support appropriate action plans for improvement.
- Support the Clinic Manager with developing a positive team culture, upholding the company values.

**Escalation**:

- Act as the primary point of contact for addressing and resolving day-to-day issues and escalate to the relevant Operation Manager where appropriate.
- Exercise discretion and professionalism in handling sensitive situations, and work towards achieving satisfactory resolutions.

**Finances**:

- Manage daily banking
- Ensure that invoicing is carried out accurately and promptly
- Take responsibility of the clinics master file and unsent invoice report to minimise bad debt.
- Collaborate with the finance department to implement strategies for debt recovery when necessary.

**Relationships**:

- Meet and greet of third-party vendors and service providers, ensuring that they are welcomed and directed to the appropriate personnel.
- Maintain positive relationships with vendors and serve as a point of contact for any inquiries or issues that may arise.

**General FOH Duties**:

- Scheduling patient appointments.
- Checking patients in and out and providing a warm welcome.
- Maintaining accurate patient records.
- Provide exceptional customer service to patients and visitors, addressing their needs and inquiries in a timely and courteous manner.
- Scanning
- Diary management, including opening new clinicians diaries on MDB and Online Booking
- Collection of card details to secure appointment
- Collection of patient reviews

**Previous Experience / Qualities required**
- Excellent written and verbal communication skills
- Professional can do attitude
- Motivated and focused
- Excellent organisational skills
- Ability to establish and maintain a positive working environment
- Excellent interpersonal skills
- Excellent time keeping
- IT literate
- Experience in a spa, hotel, and healthcare or leisure reception
- Experience in supervising a front of house team

If you are a self-motivated individual with excellent administrative skills, we would love to hear from you. Join our team as a Senior Receptionist and contribute to the success of our organization.

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Health & wellbeing programme
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Medical Receptionist: 2 years (preferred)

Work Location: In person

Reference ID: Senior Clinical Receptionist - Bank



  • London, United Kingdom Pure Sports Medicine Full time

    **__________________________________** 40 hours per week Monday to Friday. Hours will be set according to a rota, created on a monthly basis by the Front of House Manager. Some unsociable hours and weekend working may be required. **Business Function**: Administrative **Reports to**: Front of House Manager **Main Duties and Responsibilities** As the...

  • Clinic Receptionist

    2 months ago


    London, United Kingdom IDA Recruitment Ltd Full time

    We have an exciting opportunity for a **Medical Receptionist** to join a Front of House team, supporting a private medical clinic. This role is based in a private clinic on Harley Street in Central London (close to Regents Park & Baker Street and Bond Street tube stations) with a competitive salary on offer, up to £30k depending on experience. This role is...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom Admiral Recruitment Full time

    An excellent opportunity has now arisen for a Clinic Receptionist to join a High end Clinic based in Chelsea. Have you worked as a Clinic receptionist previously and want to work in an Celebrity focused award winning clinic, Then this Beauty Receptionist position is right for you, Working front of house greeting A- List clients daily! **Benefits**: -...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom Admiral Recruitment Full time

    An excellent opportunity has now arisen for a Clinic Receptionist to join a High end Clinic based in Chelsea. Have you worked as a Clinic receptionist previously and want to work in an Celebrity focused award winning clinic, Then this Beauty Receptionist position is right for you, Working front of house greeting A- List clients daily! **Benefits**: -...


  • London, United Kingdom IDA Recruitment Ltd Full time

    We have an exciting opportunity for a **Private Medical Receptionist** to join a Front of House team, supporting a private medical clinic. This role is based in a private clinic on Harley Street in Central London (close to Regents Park & Baker Street and Bond Street tube stations) with a competitive salary on offer, up to £30k depending on experience. This...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom OCL Vision Full time

    **Background**: Established in December 2018, OCL Vision was formed from the merger of 3 highly successful, world recognised eye surgeons offering our patients premium vision correction. We offer specialist consultations, diagnostics, laser eye surgery and lens surgical treatments from our flagship clinic in Central London as well as clinics in the...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom The Mayhew Animal Home Full time

    **Contract length**:Full time, permanent **Location**:London **Hours per week**:35 (including some weekend and bank holiday work) **Salary**:up to £24k pa depending on experience **First interview date**: First interviews are held over Microsoft Teams Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you...

  • Clinical Receptionist

    3 months ago


    London, United Kingdom Global Healthcare and Beauty Full time

    GHB Clinic is currently recruiting a Receptionist to join our Facilities team and support the goal the company to create an environment that delivers world-class clinical. **Main responsibilities include**: - Answering the phone - Booking Appointments - Taking payments - Social Media - Maintaining stock levels - Ordering - General admin duties Possible...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom Dermanda Clinic Full time

    **Receptionist** Dermanda Clinic ( Harley Street ) - Full time / Part time_ The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: - Handle all client data or information in a confidential manner - Managing...

  • Clinical Receptionist

    3 months ago


    London, United Kingdom Consult Search & Selection Full time

    Sure, here is a shorter version of the job description: **Job Summary** We are looking for a Clinic Manager to join our team in Central London. You will be responsible for managing the reception area, appointment taking, and clinic operations. You will also be responsible for client management and ensuring that the clinic is running...


  • East London, United Kingdom Borne Resourcing Limited Full time

    Dual Role - Reception/Clinical Administrator for GP Surgery in East LondonWe are currently looking for someone who can take on a Dual Role of being a Receptionist and a Clinical Administrator at a GP surgery in East London. This is a great opportunity for someone looking to undertake clinical tasks.Hours: 24 to 40 hours (hours are split between reception...


  • London, United Kingdom Chelsea Dental Lounge Full time

    **Job Title**:Full-Time / Part Time Receptionist **Company**: Chelsea Dental Lounge **Location**: Central London **About Us**: Chelsea Dental Lounge, located in the vibrant community of West London, is dedicated to providing exceptional Private and NHS dental care. Our team of professionals is committed to creating a welcoming and supportive environment...

  • Senior Receptionist

    3 months ago


    London, United Kingdom Ultra Sports Medical Ltd Full time

    We are looking for a enthusiastic, organised, driven senior receptionist, to join one of London’s most trusted sports clinics treating Davis Cup Tennis, England Cricket, British Lions Rugby, & Commonwealth Games’ athletes. If this sounds like you,, Ultra Sports Clinic have the perfect role for you! **Who we are**: Ultra Sports Clinic are sports injury...

  • Clinical Receptionist

    3 months ago


    West London, United Kingdom Consult Search & Selection Full time

    Sure, here is a shorter version of the job description: **Job Summary** We are looking for a Clinic Manager to join our team in Central London. You will be responsible for managing the reception area, appointment taking, and clinic operations. You will also be responsible for client management and ensuring that the clinic is running...

  • Clinical Receptionist

    3 months ago


    East London, United Kingdom Consult Search & Selection Full time

    Sure, here is a shorter version of the job description: **Job Summary** We are looking for a Clinic Manager to join our team in Central London. You will be responsible for managing the reception area, appointment taking, and clinic operations. You will also be responsible for client management and ensuring that the clinic is running...


  • London, United Kingdom Chelsea Dental Lounge Full time

    **Job Title**:Full-Time / Part Time Receptionist **Company**: Chelsea Dental Lounge **Location**: Central London **About Us**: Chelsea Dental Lounge, located in the vibrant community of West London, is dedicated to providing exceptional Private and NHS dental care. Our team of professionals is committed to creating a welcoming and supportive environment...

  • Clinical Receptionist

    3 months ago


    London, United Kingdom eMed Full time

    Our operations team is looking for a full-time Clinical Receptionist to work in our eMed clinics across London (Canary Wharf, Euston, Victoria, Wimbledon, and Fulham which works in partnership with Dr Jefferies and Partners). You will provide high-quality, professional reception and administrative service to patients, clinicians, healthcare professionals,...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An exciting opportunity has arisen for a Receptionist to join the Clinical Haematology Service at Imperial College Healthcare NHS Trust. We are seeking a polite, professional and enthusiastic Receptionist to join our busy Clinical Haematology Service at Hammersmith Hospital. The post holder will provide administrative and reception duties for the Clinical...

  • Clinic Receptionist

    3 months ago


    London, United Kingdom CARE Fertility Full time

    As a Clinic Receptionist (or Patient Services Executive as we’ll call you), you’re an ambassador for the Zita West Clinic in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries. - Delivering first-class service to everybody is second nature to you, you’re...


  • London, United Kingdom Southfields Physiotherapy & Wellbeing Services Full time

    Southfields Physiotherapy is a growing, multi-disciplinary healthcare clinic providing patient-centric solutions in support of injury, rehabilitation, movement, performance training and well-being. We provide a wide range of health and wellbeing services, including physiotherapy, massage, Pilates and more for adults and children through our highly qualified,...