Senior Clinical Receptionist

7 months ago


London, United Kingdom Pure Sports Medicine Full time

**__________________________________**

40 hours per week Monday to Friday.

Hours will be set according to a rota, created on a monthly basis by the Front of House Manager.

Some unsociable hours and weekend working may be required.

**Business Function**: Administrative

**Reports to**: Front of House Manager

**Main Duties and Responsibilities** As the Senior Receptionist, you will play a crucial role in ensuring the smooth operation of our clinic's front desk and supporting the overall patient experience. Your responsibilities will include providing leadership and guidance to the Front of House (FOH) team, acting as an escalation point for any issues or complaints, overseeing financial processes, managing vendor relations, and handling general FOH duties.

**Responsibilities** **Leadership and Support**:

- Provide guidance and mentorship to the FOH team, ensuring that they are equipped with the necessary skills and resources to perform their duties effectively.
- Regular 1:1s with the FOH team supported by FOH Manager
- Lead by example and foster a positive and collaborative work environment.
- Work closely with the Front of House Manager, Clinical Services Manager and Customer Service and Training Manager to escalate any concerns within the team and support appropriate action plans for improvement.
- Support the Clinic Manager with developing a positive team culture, upholding the company values.

**Escalation**:

- Act as the primary point of contact for addressing and resolving day-to-day issues and escalate to the relevant Operation Manager where appropriate.
- Exercise discretion and professionalism in handling sensitive situations, and work towards achieving satisfactory resolutions.

**Finances**:

- Manage daily banking
- Ensure that invoicing is carried out accurately and promptly
- Take responsibility of the clinics master file and unsent invoice report to minimise bad debt.
- Collaborate with the finance department to implement strategies for debt recovery when necessary.

**Relationships**:

- Meet and greet of third-party vendors and service providers, ensuring that they are welcomed and directed to the appropriate personnel.
- Maintain positive relationships with vendors and serve as a point of contact for any inquiries or issues that may arise.

**General FOH Duties**:

- Scheduling patient appointments.
- Checking patients in and out and providing a warm welcome.
- Maintaining accurate patient records.
- Provide exceptional customer service to patients and visitors, addressing their needs and inquiries in a timely and courteous manner.
- Scanning
- Diary management, including opening new clinicians diaries on MDB and Online Booking
- Collection of card details to secure appointment
- Collection of patient reviews

**Previous Experience / Qualities required**
- Excellent written and verbal communication skills
- Professional can do attitude
- Motivated and focused
- Excellent organisational skills
- Ability to establish and maintain a positive working environment
- Excellent interpersonal skills
- Excellent time keeping
- IT literate
- Experience in a spa, hotel, and healthcare or leisure reception
- Experience in supervising a front of house team

If you are a self-motivated individual with excellent administrative skills, we would love to hear from you. Join our team as a Senior Receptionist and contribute to the success of our organization.

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Health & wellbeing programme
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Medical Receptionist: 2 years (preferred)

Work Location: In person

Reference ID: Senior Clinical Receptionist - Kensington



  • London, United Kingdom Pure Sports Medicine Full time

    **__________________________________** 40 hours per week Monday to Friday. Hours will be set according to a rota, created on a monthly basis by the Front of House Manager. Some unsociable hours and weekend working may be required. **Business Function**: Administrative **Reports to**: Front of House Manager **Main Duties and Responsibilities** As the...

  • Senior Receptionist

    3 months ago


    London, United Kingdom Home Recruitment Ltd Full time

    Senior Receptionist | Aesthetic Clinic | LondonWe are seeking a highly professional and personable Senior Receptionist to join a prestigious aesthetic clinic in London. Renowned for its luxury aesthetic treatments and discretion, this clinic, owned by a well-known doctor, offers a first-class experience in advanced medical aesthetics and beauty services.As...

  • Senior Receptionist

    2 months ago


    Greater London, United Kingdom Home Recruitment Ltd Full time

    Job Description Senior Receptionist | Aesthetic Clinic | London We are seeking a highly professional and personable Senior Receptionist to join a prestigious aesthetic clinic in London. Renowned for its luxury aesthetic treatments and discretion, this clinic, owned by a well-known doctor, offers a first-class experience in advanced medical aesthetics and...

  • Senior Receptionist

    3 months ago


    Greater London, United Kingdom Home Recruitment Ltd Full time

    Senior Receptionist | Aesthetic Clinic | LondonWe are seeking a highly professional and personable Senior Receptionist to join a prestigious aesthetic clinic in London. Renowned for its luxury aesthetic treatments and discretion, this clinic, owned by a well-known doctor, offers a first-class experience in advanced medical aesthetics and beauty services.As...

  • Clinic Receptionist

    7 months ago


    London, United Kingdom OCL Vision Full time

    **Background**: Established in December 2018, OCL Vision was formed from the merger of 3 highly successful, world recognised eye surgeons offering our patients premium vision correction. We offer specialist consultations, diagnostics, laser eye surgery and lens surgical treatments from our flagship clinic in Central London as well as clinics in the...

  • Clinical Receptionist

    7 months ago


    London, United Kingdom Global Healthcare and Beauty Full time

    GHB Clinic is currently recruiting a Receptionist to join our Facilities team and support the goal the company to create an environment that delivers world-class clinical. **Main responsibilities include**: - Answering the phone - Booking Appointments - Taking payments - Social Media - Maintaining stock levels - Ordering - General admin duties Possible...

  • Clinic Receptionist

    7 months ago


    London, United Kingdom The Mayhew Animal Home Full time

    **Contract length**:Full time, permanent **Location**:London **Hours per week**:35 (including some weekend and bank holiday work) **Salary**:up to £24k pa depending on experience **First interview date**: First interviews are held over Microsoft Teams Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you...

  • Clinic Receptionist

    6 months ago


    London, United Kingdom Dermanda Clinic Full time

    **Receptionist** Dermanda Clinic ( Harley Street ) - Full time / Part time_ The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: - Handle all client data or information in a confidential manner - Managing...


  • London, Greater London, United Kingdom CV-Library Full time

    Temporary Private Medical Receptionist Job Summary:We are seeking a Temporary Private Medical Receptionist to provide administrative support at multiple medical clinics in Mayfair and Marylebone. The ideal candidate should have previous reception experience and excellent communication skills.Main Responsibilities:Manage telephone calls and direct patients...


  • London, Greater London, United Kingdom CV-Library Full time

    Job SummaryWe are seeking a highly skilled Senior Receptionist and Administrator to support the local community at our well-established chiropractic and wellness clinic.


  • London, United Kingdom Chelsea Dental Lounge Full time

    **Job Title**:Full-Time / Part Time Receptionist **Company**: Chelsea Dental Lounge **Location**: Central London **About Us**: Chelsea Dental Lounge, located in the vibrant community of West London, is dedicated to providing exceptional Private and NHS dental care. Our team of professionals is committed to creating a welcoming and supportive environment...


  • London, Greater London, United Kingdom CV-Library Full time

    Company OverviewA well-established chiropractic and wellness clinic in the local community seeks a Senior Receptionist and Administrator to serve as the first point of contact for customers. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a team environment.


  • London, United Kingdom Chelsea Dental Lounge Full time

    **Job Title**:Full-Time / Part Time Receptionist **Company**: Chelsea Dental Lounge **Location**: Central London **About Us**: Chelsea Dental Lounge, located in the vibrant community of West London, is dedicated to providing exceptional Private and NHS dental care. Our team of professionals is committed to creating a welcoming and supportive environment...

  • Clinical Receptionist

    7 months ago


    London, United Kingdom eMed Full time

    Our operations team is looking for a full-time Clinical Receptionist to work in our eMed clinics across London (Canary Wharf, Euston, Victoria, Wimbledon, and Fulham which works in partnership with Dr Jefferies and Partners). You will provide high-quality, professional reception and administrative service to patients, clinicians, healthcare professionals,...

  • Receptionist- London

    6 months ago


    London, United Kingdom Cosmetic Recruitment Full time

    **Job Description: Aesthetic Receptionist** **Location**: Chelsea, Knightsbridge, and Marylebone clinics in London **Hours**: Up to 18 hours per week **Rate of Pay**: £15-£17 per hour **Additional Income Opportunity**: Potential to earn additional income as a virtual receptionist on days not worked **Schedule of Work**: - Monday AM: Chelsea Clinic -...

  • Clinic Receptionist

    7 months ago


    London, United Kingdom CARE Fertility Full time

    As a Clinic Receptionist (or Patient Services Executive as we’ll call you), you’re an ambassador for the Zita West Clinic in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries. - Delivering first-class service to everybody is second nature to you, you’re...

  • Receptionist

    7 months ago


    London, United Kingdom Give A Grad A Go Full time

    A competitive basic salary of £26,000 - £32,000 (DOE) - A collaborative and friendly team - Work alongside experts in the industry **Company profile - Luxury Dental Clinic** In this Receptionist role, you will be joining a Luxury Dental Clinic in Surrey. This state-of-the-art custom build clinic provides high class Family and Specialist dental care for...

  • Medical Receptionist

    7 months ago


    London, United Kingdom Advanced Medical Services Full time

    **Medical Receptionist** We are looking for a Medical Receptionist for our front of house team, providing daily interface between our patients and services and undertaking responsibility for the effective delivery of the non-clinical aspects of our services to our ever-growing patient base. This position is a Monday to Saturday role. We are based in W13,...

  • Senior Receptionist

    6 months ago


    London, United Kingdom HCA Healthcare UK Full time

    **Role**:Senior Receptionist **Location**: Wilmslow **Full Time**:40 hours per week **Contract**:_ _**Permanent 40 hours/week, Monday - Friday (varying shift patterns on rotational basis). Weekend and bank holiday working may be required, depending on business needs. **Salary Range**:£23,000-£24,000_ _dependent on skills and experience We’re looking...


  • London, Greater London, United Kingdom Daytime Healthcare Recruitment Limited Full time

    We are seeking an experienced Receptionist to work in a busy ophthalmology clinic based in Harley Street. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a professional image.The ideal candidate will have experience working in a similar clinic, possess strong...