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Digital Transformation Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Rethink Full time

Service Design/Transition Manager

Contract- 3 months initially to extend- 2-year project

INSIDE IR35

Rethink

A leading Retailer and Pharma company is seeking a highly skilled Service Design/Transition Manager to join their Service Operations Team. This role is critical in supporting a large, complex digital transformation programme of work, where a new digital platform, Salesforce, is being implemented.

Key Responsibilities:

  • Design the end-to-end service model, including processes and teams required to support the new digital platform, taking transition states into account.
  • Develop a plan to show the model will be implemented, incorporating ITIL processes, incident management, and DR processes.
  • Engage with professionals with experience in designing service models for digital platforms, including Salesforce.
  • Lead and manage a team with a proven track record of performance management, driving continuous improvement, and working within an Agile environment.
  • Accountable for the successful design, introduction, and transition of new or changing IT services, ensuring they are supportable by Service Operations teams.

Requirements:

  • 5+ years' Service Experience
  • 18+ months Service Design/Transition at Management level
  • Effective Change Management skills
  • Ability to inspire, lead, manage, and motivate a team
  • Proven track record of working within Agile environment
  • Experience of defining processes based on ITIL frameworks
  • Experience of carrying out Service Design/Transition within different Operating Models
  • Developing and owning Service Acceptance Criteria and necessary documentation
  • Defining on-going impact and ensuring project impact on base costs are agreed
  • Leading negotiations of SLAs and defining the underpinning Service Support processes
  • Facilitating agreements & negotiations between 3rd parties and support teams
  • Managing Service Readiness through to the final decision for project go lives
  • Management of Service Risks
  • Able to work with Programme change management to identify and plan change, communications, and training for the service community

What We Offer:

  • A challenging and rewarding role in a leading Retailer and Pharma company
  • Opportunity to work on a large, complex digital transformation programme
  • Chance to design and implement a new service model
  • Collaborative and dynamic work environment