Retail Operations Manager
2 weeks ago
Salary: c£30,000 p/a pro rata for part time, plus potential to earn bonus of up to £7,800, plus excellent benefits package.
Hours: Full time / part time / job share up to 40 hours per week to include evenings and weekends.
Company Overview:
We are a leading retail, wholesale, and foodservice organization dedicated to providing outstanding customer experiences while remaining at the forefront of industry developments. With ownership of 260 convenience stores and a workforce exceeding 7,000, our company generates a turnover of £1.3 billion.
Position Overview:
The Store Manager will report to the Area Manager and will be responsible for driving growth within the company-owned store in Sedbury. This crucial role requires a seasoned professional capable of engaging effectively with both colleagues and customers, collaborating closely with the Area Manager to align operational strategies with corporate objectives, and fostering a positive and empowering work environment that embodies the company's values.
Key Responsibilities:
Team Leadership:
- Recruit, train, and nurture a high-performing team focused on delivering exceptional customer service.
- Encourage a collaborative work atmosphere, promoting teamwork and a strong sense of community within the store.
- Recognize and celebrate team achievements.
- Oversee daily operations, including inventory management, merchandising, and stock control.
- Maintain visual merchandising standards to enhance the shopping experience.
- Develop and sustain strong relationships with customers, understanding their needs and preferences.
- Implement customer service strategies to boost satisfaction and loyalty.
- Establish and meet sales targets, actively pursuing initiatives to enhance revenue and profitability.
- Analyze sales reports and trends to identify areas for improvement.
- Engage in local community events and initiatives to strengthen the store's connections with the community.
- Seek partnerships and collaborations that contribute to the overall well-being of the area.
- Oversee budgets, expenses, and financial reporting to ensure the store operates within established financial guidelines.
- Demonstrated experience in retail management, with a proven record of achieving sales targets.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
- Excellent communication skills and the ability to build positive relationships with customers and the local community.
- Knowledge of retail operations, including inventory management and merchandising.
- Ability to analyze data and make informed decisions to enhance business performance.
- A commitment to community engagement and a desire to make a positive impact.
- Competitive salary of up to c£30,000, plus bonus potential of up to £7,800.
- Comprehensive holiday, maternity, and paternity leave policies exceeding statutory entitlements.
- Cycle to work scheme.
- Opportunities for skill development in a supportive and diverse culture.
- Outstanding training and development programs.
- Hands-on experience in a high-volume, fast-paced environment.
- Enhanced maternity and paternity pay packages.
- Flexible working hours available.
- Early access to pay through EarlyPay.
- 24/7 access to payslips via HR/Payroll portal.
- Staff discounts on fresh and ambient products in our stores.
- Wellbeing support, including emotional support, counseling, and financial advice.
- Company pension scheme.
- Life insurance coverage.
- Extra holiday purchase scheme.
- Long service awards.
As a Disability Confident Committed employer, we are dedicated to creating a fair and inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
We welcome applications from individuals with experience in various retail management roles.
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