Current jobs related to Customer Service Operations Manager - Chepstow, Monmouthshire - The Growth Consultants
-
Customer Service Operations Manager
3 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our customer service operations, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About The ClientWe are partnered with a multi-national...
-
Customer Service Operations Manager
4 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team at The Growth Consultants. As a key member of our customer service operations, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About The ClientWe are partnered with a multi-national...
-
Customer Operations Manager
7 days ago
Chepstow, Monmouthshire, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of...
-
Customer Operations Manager
5 days ago
Chepstow, Monmouthshire, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Delivery Team Lead to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of...
-
Customer Operations Manager
7 days ago
Chepstow, Monmouthshire, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a skilled Customer Operations Manager to lead our Delivery team. As a key member of our team, you will be responsible for ensuring the smooth running of all deliveries, working closely with colleagues to provide excellent service at the doorstep.Key ResponsibilitiesLead and inspire a team of front-line colleagues to work...
-
Customer Service Operations Executive
2 days ago
Chepstow, Monmouthshire, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Customer Service Operations Executive to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries.Key ResponsibilitiesLead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the...
-
Customer Operations Manager
5 days ago
Chepstow, Monmouthshire, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail. As a key member of our Delivery team, you will be responsible for ensuring the smooth running of all deliveries, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.Key...
-
Customer Service Director
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Barker Ross Group Full timeA Key Role in a Progressive OrganisationA fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer-centric focus, to join a successful and highly people-oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams...
-
Customer Service Director
3 weeks ago
Chepstow, Monmouthshire, United Kingdom Barker Ross Group Full timeA Key Role in a Progressive OrganisationA fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer-centric focus, to join a successful and highly people-oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams...
-
Customer Service Manager
3 weeks ago
Chepstow, Monmouthshire, United Kingdom IWG Full timeCustomer Services ExecutiveTotal Compensation including bonus, commission & benefits: £This role sits at the heart of our growing global organisation and is a critical position where you will have the opportunity to shine and deliver exceptional customer service. You will be part of a dynamic team with amazing career prospects, working regular and sociable...
-
Customer Service Manager
3 weeks ago
Chepstow, Monmouthshire, United Kingdom IWG Full timeCustomer Services ExecutiveTotal Compensation including bonus, commission & benefits: £This role sits at the heart of our growing global organisation and is a critical position where you will have the opportunity to shine and deliver exceptional customer service. You will be part of a dynamic team with amazing career prospects, working regular and sociable...
-
Aftersales Customer Services Specialist
4 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to helping businesses across the UK achieve their goals through exceptional customer service.Customer Service Manager RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service operations and drive them to new heights.About The ClientWe are...
-
Aftersales Customer Services Specialist
4 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to helping businesses across the UK achieve their goals through exceptional customer service.Customer Service Manager RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service operations and drive them to new heights.About The ClientWe are...
-
Customer Service Representative
7 days ago
Chepstow, Monmouthshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and service...
-
Customer Service Director
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Barker Ross Group Full timeA Key Role in a Progressive OrganisationA fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer-centric focus, to join a successful and highly people-oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams...
-
Customer Service Director
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Barker Ross Group Full timeA Key Role in a Progressive OrganisationA fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer-centric focus, to join a successful and highly people-oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams...
-
Customer Service Director
3 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to driving customer service excellence. We partner with a multi-national service provider to support businesses across the UK.Key ResponsibilitiesAs a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer...
-
Customer Service Director
3 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to driving customer service excellence. We partner with a multi-national service provider to support businesses across the UK.Key ResponsibilitiesAs a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer...
-
Customer Service Director
4 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to driving customer service excellence. We partner with a multi-national service provider to support businesses across the UK.Key ResponsibilitiesAs a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer...
-
Customer Service Director
4 weeks ago
Chepstow, Monmouthshire, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a dynamic team of experts dedicated to driving customer service excellence. We partner with a multi-national service provider to support businesses across the UK.Key ResponsibilitiesAs a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer...
Customer Service Operations Manager
2 months ago
About The Growth Consultants
We are a dynamic team of experts dedicated to helping businesses thrive. As a leading provider of strategic consulting services, we partner with forward-thinking companies to drive growth and success.
Job Summary
We are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing our customer service operations to deliver exceptional results.
Key Responsibilities
- Customer Service Operations
- Plan and manage customer service operations within budget and relevant KPIs.
- Enhance customer service operations to reduce customer effort and boost retention.
- Monitor SLA compliance and manage successes and failures.
- Handle the start-up and termination processes for customers.
- Provide solutions to customer issues within your mandate, including credit notes.
- Ensure retention of portfolio accounts and maintain standard commercial terms.
- Collaborate on credit monitoring with shared services.
- Team Leadership
- Coach and train customer service employees (both office and field-based) to maintain high competence levels.
- Manage all customer service resources, including personnel.
- Implement operational improvements for new business processes and quoting procedures.
- Lead initiatives for customer service operations improvement.
- Drive operational improvements at plant and customer unit levels.
- Identify and implement opportunities for problem prevention.
- Communication and Collaboration
- A commitment to continuous improvement within the department and team.
- Excellent communication skills.
- Ability to listen and influence peers and team members.
- Comfortable working in collaboration with other departments.
- Strong organisational skills to ensure timely task completion for yourself and others.
What We Offer
- A basic salary up to £48,000
- Private Medical Insurance
- Life Assurance
- 33 Days Holiday
- Company Pension Scheme
- On-site parking
- Career progression opportunities
- Ongoing personal development/training opportunities
- Opportunity to work with a successful team
- Employee assistance programme
