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Crisis Response and Communication Specialist
2 months ago
Position Overview
Division / Department - Communication and Response
Grade - Grade 9
Employment Type - Full Time
Contract Type - Permanent
Salary Range - £28,302 - £30,783
Weekly Working Hours - Variable
Location - Sussex Police Headquarters
Potential eligibility for additional unsociable hours compensation.
Initial Salary
The starting salary for this position is typically at the lower end of the salary range and will be adjusted proportionally for part-time hours.
Message from Leadership
We appreciate your interest in becoming part of our Police Force. It is an honor to lead the dedicated teams in Surrey Police and Sussex Police who work diligently to ensure the safety of our communities.
We seek passionate and inspiring individuals who prioritize public service and aspire to make a meaningful impact. If you believe you fit this description, we encourage you to consider this opportunity.
The Role & Responsibilities
Make a Difference.
We are expanding our team of Communication and Response Specialists and invite you to join us. For many individuals, our specialists serve as the initial point of contact with law enforcement, whether through phone calls or digital communications. Our Communication and Response Department is more than just a call center; it is the frontline of our service.
In this role, you will receive a competitive starting salary, opportunities for advancement, and the fulfillment that comes from assisting others.
Key Responsibilities.
A Communication and Response Specialist plays a crucial role in maintaining safety in Sussex.
You will manage a diverse range of emergency 999 calls, non-emergency 101 calls, and online inquiries. The scenarios you encounter will reflect the varied communities we serve, engaging with individuals from all walks of life.
Our specialists must balance empathy with professionalism, ensuring they remain composed while addressing challenging situations.
Providing exceptional service to the public and collaborating with Sussex Police colleagues is essential.
Are You the Right Fit?
If you thrive in a dynamic 24/7 environment where each day presents new challenges, remain calm under pressure, possess strong communication skills, and have the confidence to make critical decisions, this position may be ideal for you.
You should be adept at thinking quickly, asking pertinent questions, listening for key details, and documenting information accurately and promptly.
This role is based at our Headquarters, and you will be required to work shifts, including nights, weekends, and holidays.
Qualifications & Experience
Are you eligible?
- Must be at least 18 years old at the time of application.
- Must have resided in the UK for three consecutive years prior to application.
- Must not be a current or former member of a proscribed organization.
- Must not have served a prison sentence.
Please review the attached FAQs for more information.
Why Join Us?
We are committed to supporting our staff and offer a range of benefits:
- Starting salary of £28,302 plus potential unsociable hours allowance.
- 25 days of annual leave, increasing to 30 days based on service length.
- Flexible part-time patterns may be available, although we are currently seeking full-time candidates.
- Ongoing training and professional development.
- Career advancement opportunities.
- Contributory pension scheme.
- Generous annual leave policy.
- Discounts for everyday expenses.
- Access to on-site fitness facilities and sports clubs.
- Supportive parental leave policies.
- Financial and mental health support services.
- Discounted healthcare options.
Additional Information
We will be hosting informational webinars and tours; please check our website for details.
This role is rewarding yet comes with its challenges. We encourage you to thoroughly review the attached documents to understand the role and the potential challenges involved in this area of policing. You will handle calls from individuals who may be distressed, angry, or experiencing crises, often reaching out for help for the first time.
Support is available, but we ask you to consider how these interactions may affect your well-being, especially if you or your loved ones have experienced trauma.
If you are new to shift work, please take time to understand the challenges it presents and how it may impact your personal life and health.
Diversity Commitment
Our strength lies in our people. It is vital that our officers and staff feel comfortable being themselves at work. We believe that diversity enhances our ability to provide excellent service.
We have various support groups to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of several equality initiatives and are committed to being an inclusive organization.
We value the unique perspectives that individuals from all backgrounds bring. We welcome applications from all qualified candidates.
Career Development
Successful applicants will undergo a comprehensive training program designed to equip you with the necessary skills for the role. This program includes both classroom instruction and hands-on tutoring.
Starting your career in our communication center will provide you with valuable skills and experiences, opening doors to various career paths within the organization.
We look forward to receiving your application.
