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Customer Success Associate

2 months ago


Manchester, United Kingdom Favourite People Full time

Job Summary

Favourite People is seeking a talented Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform.

About the Role

This is an exciting opportunity for someone with a blend of technical skills and customer service experience to grow their career in customer success within a fast-growing SaaS company. As a Junior Account Manager, you will work closely with a team of experienced professionals, managing a portfolio of clients and providing technical support to help them succeed.

Key Responsibilities:

  • Build Strong Client Relationships: Develop and maintain strong relationships with our clients to ensure their goals are met and they are satisfied with our platform.
  • Provide Technical Support: Assist clients with system setup, troubleshooting, and integration of our platform into their systems.
  • Manage Onboarding and Integration: Oversee the onboarding process and ensure seamless integration of our platform into our clients' systems.
  • Drive Client Retention and Upsell Opportunities: Identify opportunities to upsell our platform to existing clients and drive client retention through excellent customer service.

What We're Looking For

We are seeking a highly motivated and organized individual with:

Experience with SaaS platforms or related technologiesSome experience in account management/project management or customer successStrong communication and organizational skillsWillingness to learn and grow within the role

What We Offer

Favourite People offers a dynamic and supportive work environment, with opportunities for growth and development. Our benefits include:

25 days holiday, health plan, and flexible working optionsOpportunities for international travel and career growthFlexibility to work from home, with occasional travel to the officeOpportunities for international travel to client sites, trade shows, and conferencesA fantastic team environment where your voice is heard, and you're not just a number