Patient Pathway Administrative Coordinator
4 weeks ago
Position Overview
Role: Patient Pathway Administrative Coordinator - Band 3
This role presents a unique opportunity for a motivated individual to enhance their administrative capabilities while contributing to a dynamic team environment.
The successful candidate will serve as the primary contact for all administrative matters concerning the patient's care journey, collaborating closely with medical professionals and fellow administrative staff.
The responsibilities include addressing patient inquiries through various communication channels, scheduling clinical appointments, optimizing resource utilization, resolving issues, and coordinating with healthcare providers.
Main Responsibilities
The individual in this role will act as the central point of contact for all administrative concerns related to the patient care pathway. Working within a multi-disciplinary team, the coordinator will assist in the effective management of the patient journey from initial referral through to discharge, ensuring a seamless experience.
To maintain high levels of satisfaction among patients and clinicians, the coordinator will be an approachable, customer-oriented, and knowledgeable resource. A consistent approach will be upheld across the organization, guided by Standard Operating Procedures (SOPs) that outline the role's functions and associated timelines.
About Croydon Health Services NHS Trust
Croydon Health Services NHS Trust delivers a range of hospital and community services across various clinics and specialized centers. Established through the merger of community health services and healthcare trust, the organization employs approximately 4,100 staff members to serve a diverse population.
Our main hospital site is among the busiest in the region, and we are committed to expanding healthcare access beyond traditional settings, including clinics and home care services. Our dedicated teams provide comprehensive care for individuals of all ages, ensuring that patients receive the necessary support without the need for hospitalization.
As the demand for healthcare continues to grow, we are focused on attracting the right talent to meet these challenges. We prioritize innovation and transformation in our services to deliver high-quality care to our community. Continuous education and professional development are integral to our mission, offering staff access to essential training and growth opportunities.
Qualifications and Experience
Essential Criteria:
- Minimum of Grade C or equivalent in Mathematics and English
- Commitment to ongoing personal and professional development
- Proficiency in IT systems, including Microsoft Office
- Experience in scheduling appointments and managing healthcare administrative processes
- Ability to communicate effectively with patients and colleagues
- Understanding of confidentiality and data protection
- Experience in a multicultural environment and working under pressure
Desirable Criteria:
- NVQ Level 3 in Business Administration or Customer Care
- Experience in handling patient complaints
- Knowledge of cancer pathways and RTT guidelines
This position is ideal for individuals seeking to develop their career in a supportive and challenging environment, contributing to the delivery of exceptional patient care.
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