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Customer Service Representative

2 months ago

Durham, Durham, United Kingdom Manpower UK Full time
Job Title: Claimant Adviser

We are seeking a highly skilled and customer-focused individual to join our team as a Claimant Adviser. As a key member of our team, you will be responsible for providing exceptional customer service to claimants accessing our services via the claimant enquiry line.

Key Responsibilities:
  • Manage a high volume of inbound and outbound calls in a timely and efficient manner.
  • Handle claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service.
  • Take responsibility for enquiries from first contact through to conclusion, ensuring that all calls and enquiries are dealt with in a professional, polite, and caring manner.
  • Provide advice and guidance to claimants where appropriate and/or direct them to relevant advice and guidance.
  • Log information taken on calls/enquiries accurately and in a timely manner on the relevant systems.
Requirements:
  • Previous experience in a customer service role.
  • Previous call handling experience.
  • Strong customer service skills, with the ability to provide excellent written and verbal communication.
  • Good interpersonal skills, with the ability to work effectively with claimants and other stakeholders.
  • Analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • IT literacy, including the ability to type/data input accurately and at speed.
  • Previous experience using CRM databases.
  • Organised and able to manage time productively, with the ability to work effectively in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Access to training and development opportunities.