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Hotel Operations Manager

2 months ago

Blackpool Lancashire North West, United Kingdom Britannia Hotels Full time

About the Role:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at the Norbreck Castle hotel in Blackpool. As a key member of our management team, you will be responsible for the overall management of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Oversee the day-to-day operations of the hotel, including front-of-house and back-of-house functions
  • Manage a team of staff, providing guidance, support, and training as needed
  • Develop and implement strategies to improve hotel performance and customer satisfaction
  • Monitor and control hotel budgets, ensuring that financial targets are met
  • Collaborate with other departments to ensure seamless delivery of services

Requirements:

  • Proven experience in hotel management, preferably in a similar role
  • Strong leadership and communication skills
  • Ability to work under pressure and make sound decisions
  • Knowledge of hotel operations and management systems
  • Flexibility and willingness to work varied shifts

About Britannia Hotels:

Britannia Hotels is a leading hotel chain with a portfolio of properties across the UK. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and to develop your skills and career in a fast-paced and exciting industry.