Catering Operations Manager
2 weeks ago
About the Role
The successful candidate will be responsible for overseeing all aspects of the catering operations at our client's visitor attraction site. This is a full-time permanent position, working 37.5 hours per week, including weekends on a rota basis.
Key Responsibilities
- Commercial Management
- Oversee the management of 2 catering units, ensuring cost management through payroll and margins.
- Work closely with other teams to drive additional revenue drivers, such as parties and afternoon teas.
- Manage suppliers to achieve best costs and product.
- Administer tasks including invoices, health and safety, and audits.
- Communicate key performance indicator targets to the store team and plan actions to achieve targets.
- People Management
- Manage a team of approximately 30 staff members.
- Coach the team to deliver the highest standards of cleanliness.
- Deliver ambassador customer service training.
- Manage all aspects of staffing, including recruitment, staff scheduling, day-to-day management, holiday management, training, appraisals, and performance management.
- Schedule staffing levels to cover staff holidays, sickness, trade conditions, and sales expectations.
- Health and Safety
- Adhere to and follow company health and safety policy and procedures, ensuring compliance with current legislation.
- Maintain a 5* EHO rating and ensure records are maintained, including HACCP and allergens.
- Ensure annual safety regulations, such as fire suppression, are in place and maintained.
- Ensure all team members work in a safe and legal manner by carrying out relevant checks and training.
- Customer Journey
- Ensure the highest level of customer service.
- Work the front of house, on the till, and be hands-on.
- Maintain adequate stock levels through timely and effective replenishment of stock.
- Ensure products are sold at the correct price using the correct product codes and any additional discounts or reductions.
- Development
- Develop new ideas to increase revenue.
- Deliver bespoke products for corporate and head office events.
- Deliver catering at events, such as summer fete and Christmas market.
- Create and support menu development and product development.
- Understand current and future trends.
Requirements
- Previous catering management experience is essential.
- Previous experience in a busy visitor attraction or high footfall venue.
- Alcohol license holder.
- A collaborative approach.
- Great customer service skills.
- Commercial awareness.
- Ability to analyze, interpret, and understand data.
- Strong planning and organizational skills.
- L3 food hygiene certificate.
- Chef experience is desirable.
- Passion to drive business forward.
- Experience of hitting budgets and bringing in new ideas.
- Experience of developing teams and being a team player.
- Willingness to assist in the kitchen if required.
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