Director of Hotel Services

1 week ago

Guildford, Surrey, United Kingdom LGH Hotels Management Full time

Job Summary

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Key Responsibilities

  • Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Manage and develop department heads and staff to ensure efficient and effective operations.
  • Maximize revenue streams and control costs to meet financial goals.
  • Ensure compliance with legal requirements and regulations.
  • Develop and implement strategies to improve guest experience and satisfaction.
  • Handle guest complaints and ensure prompt resolution.
  • Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
  • Participate in the development and implementation of hotel policies and procedures.
  • Develop and implement crisis management plans and protocols.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit program across their global portfolio.
  • Shopping discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care.
  • Free legal and money advice.
  • Counseling sessions.
  • Hospital and death benefit plans.
  • Cycle to work scheme.
  • Wellbeing tips and support fitness videos.
  • Recipe ideas.
  • Advice on keeping active and healthy living.
  • Wellbeing podcasts and TV.
  • Breathing exercises.
  • 24/7 advice and support line.
  • Team reward and recognition.
  • Free meals on duty.
  • Free parking.

Requirements

  • Proven experience as a hotel operations manager or in a similar role.
  • Strong leadership and management skills with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
  • Strong financial management skills with the ability to maximize revenue and control costs.
  • Strong knowledge of hotel operations and industry trends.
  • Strong problem-solving skills and ability to make decisions in a fast-paced environment.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Bachelor's degree in hospitality management or a related field preferred.

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