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Administration Team Lead

2 months ago

Braunstone Town, United Kingdom North Oak Recruitment Full time
Job Description

Job Title: Administration Team Lead

Company: North Oak Recruitment

Job Type: Full-time

Location: Office-based

Job Reference: AL1305

Salary: £25,000 - £32,000 + benefits

About the Role:

We are seeking an experienced Administration Team Lead to join our team at North Oak Recruitment. As a key member of our administration team, you will be responsible for providing assistance to our Manager to oversee the training and development of individuals to deliver high-quality performance and efficient team operations.

Key Responsibilities:

  • Provide support to the Manager to ensure the effective training and development of team members.
  • Seek guidance from the Head of Group Support Services to manage absence, disciplinary matters, conflict resolution, and team issues promptly, impartially, fairly, and effectively in line with company policies, procedures, and culture.
  • Manage, conduct, and document probationary, mid-year, and annual reviews.
  • Ensure the timely delivery of monthly, weekly, and daily management information requirements and respond to ad-hoc requests.
  • Contribute to projects as requested and deliver within set timescales.
  • Maintain and improve client relationships, effectively handling client inquiries, both complex and simple, via telephone or written communication.
  • Engage with third-party providers to obtain accurate scheme valuations, bank statements, and transactions details, and insurance data as appropriate, including property-specific data such as rent review information and lease renewals.

Requirements:

  • Previous line management experience is desirable.
  • Technical expertise in all areas of administration.
  • Ability to remain calm under pressure, while meeting quality standards and deadlines, in a fast-paced, regulated environment.
  • Ability to work to tight deadlines with a flexible approach.
  • Sound knowledge of all Microsoft Applications.
  • Set high standards for quality and quantity and work in a systematic, methodical, and orderly way.