Client Success Account Manager

3 weeks ago

London, Greater London, United Kingdom Next 15 Full time

Next 15 is a leading data marketing and technology firm. We empower brands to leverage their first-party data, enabling them to gain a significant competitive edge. Our team comprises dedicated data professionals who are passionate about driving remarkable results for our clients, whether through meticulously crafted data platforms or innovative analytics and strategic insights. We collaborate with some of the most esteemed brands globally and are at a pivotal moment in our growth journey, with ambitious objectives to expand our solutions and reach a wider audience.

Position Overview

We are seeking a proactive Client Success Account Manager to enhance our Client Success Team. Reporting directly to the Account Director, you will play a crucial role in managing and nurturing our client relationships, ensuring their success across various domains.

Your responsibilities will include overseeing the administrative, operational, and strategic delivery of services, which encompasses marketing technology solution management, multi-channel campaign execution, and data analysis and insights. You will also lead initiatives aimed at boosting client engagement and driving growth.

We embrace a flexible hybrid working model, combining collaborative office time with the convenience of remote work.

As a Client Success Account Manager at Next 15, your responsibilities will include:

Providing essential administrative support to ensure the efficient operation of client accounts, including scheduling meetings, creating agendas, maintaining status documents, and updating financial reports to facilitate billing processes. Building strong client relationships, acting as the trusted first point of contact by managing communications, delivering exceptional service, and ensuring timely resolution of support requests. Ensuring that all client campaigns and projects are executed on schedule, within budget, and according to specifications by effectively managing resources and tracking profitability to achieve positive account outcomes. Collaborating with cross-functional teams to ensure client briefs are realistic and achievable, providing the most effective solutions. Contributing to the creation of expert insights content and client case studies by supporting client workshops and quarterly business reviews, both in terms of organization and content production.

Qualifications:

A degree in technology, mathematics, business, or marketing. Proficiency in Microsoft Excel (capable of maintaining complex spreadsheets), Word, and PowerPoint. A customer-centric mindset with knowledge of Customer Lifecycle strategies across various channels. Understanding of statistical measures and reporting Key Performance Indicators (KPIs), with a dedicated focus on achieving impactful outcomes.

In return, Next 15 offers:

Annual performance bonus 25 days of annual leave plus additional days with service Holiday Purchase Scheme - buy up to 5 additional days 2 community volunteer days Pension scheme Private medical insurance Hybrid working environment Gym membership discount Employee Assistance Programme Opt-in private dental insurance Workplace nursery scheme Referral bonus scheme Eye care vouchers Green car scheme Cycle to work scheme and more

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