CCTV and Control Room Operator

1 week ago

Pontypool, Torfaen County Borough, United Kingdom Torfaen County Borough Council Full time

Job Summary:

We are seeking a highly skilled and dedicated individual to join our team as a CCTV and Control Room Operator. As a key member of our public safety and security team, you will be responsible for providing proactive CCTV and control room monitoring services to assist with the reduction of anti-social behavior, crime, and the fear of crime.

Key Responsibilities:

  • Monitor CCTV systems and respond to incidents in a timely and effective manner.
  • Provide excellent customer service and respond to public inquiries and complaints in a professional and courteous manner.
  • Work collaboratively with other teams to ensure the provision of a safe and secure environment for the community.
  • Stay up-to-date with legislative and regulatory changes and ensure compliance with relevant policies and procedures.

Requirements:

  • Good level of literacy and numeracy.
  • Proficiency in the use of IT systems, particularly Microsoft Word, Outlook, and/or case management tools.
  • Experience of dealing with public inquiries and complaints.
  • Strong powers of concentration and excellent eyesight.
  • Ability to work calmly and safely under pressured and emergency situations.

Desirable Qualifications:

  • Knowledge of the Torfaen and Monmouthshire County Borough area.
  • SIA CCTV License.
  • Experience of working in a control room environment and operating CCTV surveillance systems and radio communication equipment.
  • Experience of multi-agency partnership working.

Torfaen County Borough Council is an equal opportunities employer and welcomes applications from all sections of the community.

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