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CCTV and Control Room Operator
2 months ago
Job Summary:
We are seeking a highly skilled and dedicated individual to join our team as a CCTV and Control Room Operator. As a key member of our public safety and security team, you will be responsible for providing proactive CCTV and control room monitoring services to assist with the reduction of anti-social behavior, crime, and the fear of crime.
Key Responsibilities:
- Monitor CCTV systems and respond to incidents in a timely and effective manner.
- Provide excellent customer service and respond to public inquiries and complaints in a professional and courteous manner.
- Work collaboratively with other teams and agencies to achieve shared objectives and improve public safety.
- Stay up-to-date with legislative and regulatory changes and ensure compliance with relevant policies and procedures.
Requirements:
- Good level of literacy and numeracy.
- Proficiency in the use of IT systems, particularly Microsoft Word, Outlook, and case management tools.
- Experience of dealing with public inquiries and complaints.
- Strong powers of concentration and excellent eyesight.
- Ability to analyze and evaluate information and make effective decisions under pressure.
Desirable Qualifications:
- Knowledge of the Torfaen and Monmouthshire County Borough area.
- SIA CCTV License.
- Experience of working in a control room environment and operating CCTV surveillance systems and radio communication equipment.
Working for Torfaen County Borough Council:
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all employees to share this commitment.
