Current jobs related to Customer Experience Support Team Coordinator - Birmingham, Birmingham - Bupa

  • Customer Experience Support Team Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Bupa Full time

    Job Title: Customer Experience Support Team AdministratorJob Summary:We are seeking a highly organized and customer-focused individual to join our Customer Experience Support Team as an Administrator. As a key member of the team, you will be responsible for ensuring all administrative activities are carried out efficiently and effectively, providing...

  • Customer Experience Support Team Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Bupa Full time

    Job Title: Customer Experience Support Team AdministratorJob Summary:We are seeking a highly organized and customer-focused individual to join our Customer Experience Support Team as an Administrator. As a key member of the team, you will be responsible for ensuring all administrative activities are carried out efficiently and effectively, providing...

  • Customer Experience Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Key ResponsibilitiesAs a Customer Experience Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal store environment.Key Accountabilities:Support colleagues through coaching and feedbackUtilize data to drive performanceMaintain a safe and legal store...

  • Project Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Job Title: Project CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Project Coordinator to join our Show Ready team. The successful candidate will be responsible for coordinating post-order project and operational activity, ensuring seamless execution of events.Key Responsibilities:Collate internal orders and associated...

  • Project Coordinator

    4 days ago

    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Project CoordinatorWe are looking for a skilled Project Coordinator to join our team at Global Experience Specialists. The successful candidate will be responsible for coordinating post-order project and operational activity for our Show Ready division.Key Responsibilities:Work closely with the Senior Project Manager to ensure seamless project...

  • Project Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    About the RoleAs a Project Manager at Global Experience Specialists, you will be responsible for supporting client engagement, project planning, coordination, budget management, financial oversight, and communication with design and production teams.Key Responsibilities:Conduct face-to-face briefings with clients to initiate the planning process.Develop...

  • Adventure Experience Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Job Title: Adventure Experience CoordinatorCompany Overview:An Epic Adventure is a leading provider of remote adventure experiences, bringing the thrill of outdoor activities to clients worldwide. We prioritize creating unforgettable experiences while promoting sustainable and responsible tourism practices.Job Description:We seek a highly motivated and...

  • Customer Experience Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention.Working closely with the Customer Success Team, they will identify recurring challenges with service delivery and ensure teams are equipped with feedback to drive improvement...

  • Adventure Experience Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Client Experience CoordinatorAt An Epic Adventure, we're seeking a highly motivated and detail-oriented Client Experience Coordinator to join our remote team. As a key member of our team, you'll play a crucial role in building and maintaining strong relationships with our clients, ensuring a seamless and exceptional experience from start to finish.Key...

  • Adventure Experience Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Job Title: Adventure Experience CoordinatorCompany Overview:An Epic Adventure is a leading provider of remote adventure experiences, bringing the thrill of outdoor activities to clients worldwide. We prioritize creating unforgettable experiences while promoting sustainable and responsible tourism practices.Job Description:We seek a highly motivated and...

  • Customer Experience Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

  • Customer Experience Manager

    2 months ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

  • Customer Experience Manager

    2 months ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

  • Travel Experience Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Discover You Travel Full time

    Discover the perfect blend of helping others and working remotely as a Travel Experience Coordinator. This role allows you to combine your passion for travel with the freedom of working from anywhere.As a Travel Experience Coordinator, you'll be responsible for: Planning and customizing travel itineraries Providing travel advice and recommendations Handling...

  • Customer Experience Manager

    2 months ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...

  • Customer Experience Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom DS Smith Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Sales team as an Internal Account Manager. In this role, you will be responsible for providing exceptional customer service and support to one of our largest accounts.As an Internal Account Manager, you will be the primary point of contact for our customer, working...

  • Customer Experience Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

  • Customer Experience Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

  • Customs Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    Customs Coordinator Job DescriptionTitan Recruitment is working with a leading Freight Forwarder based in Birmingham to find a skilled Customs Coordinator.This role requires experience in a fast-paced Freight Forwarding environment and a solid understanding of customs processes and documentation.Key Responsibilities:Obtaining, checking, and preparing...

  • Customs Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    Customs Coordinator Job DescriptionTitan Recruitment is working with a leading Freight Forwarder based in Birmingham to find a skilled Customs Coordinator.This role requires experience in a fast-paced Freight Forwarding environment and a strong understanding of customs processes and documentation.Key Responsibilities:Obtaining, checking, and preparing...

Customer Experience Support Team Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Bupa Full time

Job Title: Customer Experience Support Team Administrator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Experience Support Team Administrator. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our customers and internal stakeholders.

Key Responsibilities:

  • Administrative Support: Provide administrative support to the team, including completing tasks accurately and efficiently, maintaining accurate records, and ensuring compliance with operational control standards.
  • Customer Service: Offer an outstanding customer service experience to our customers, responding to phone calls and emails in a timely manner, and resolving customer queries and concerns.
  • Team Collaboration: Contribute fully to the team and team goals, working collaboratively with colleagues to achieve shared objectives.
  • Financial Administration: Assist with financial administrative duties, including processing payments and maintaining accurate financial records.

Requirements:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Team Working Experience: Have experience working in a team environment, with the ability to work collaboratively with colleagues to achieve shared objectives.
  • Technical Skills: Be proficient in MS Office packages and have basic knowledge of audio typing and medical terminology.
  • Customer Service Skills: Possess transferable customer service skills, with the ability to provide an exceptional customer experience.

Why Bupa?

We are a health insurer and provider, committed to providing high-quality healthcare services to our customers. As a Bupa employee, you will have access to a range of benefits, including 25 days holiday, Bupa health insurance, and an enhanced pension plan.