Front Desk Associate

2 weeks ago

London, Greater London, United Kingdom Richmond Hill Hotel Full time

About Richmond Hill Hotel

We are a boutique hotel located in the heart of London, offering a unique and refreshing experience to our guests. Our team is the heart and soul of everything we do, and we're looking for exceptional individuals to join our Front Office Team.

Job Summary

We're seeking a friendly and energetic Front Desk Associate to provide exceptional guest service, ensuring a memorable experience from arrival to departure. As a key member of our team, you will be responsible for delivering warm and personalized service, contributing to a truly extraordinary stay.

Key Responsibilities

  • Deliver exceptional guest service, ensuring a warm and personalized welcome to our guests
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Collaborate with the Front Office Team to ensure seamless communication and service delivery
  • Participate in ongoing training and development to enhance skills and knowledge

What We're Looking For

We're seeking individuals who are passionate about delivering exceptional hospitality, have a creative approach to their role, and thrive in a dynamic and vibrant environment. If you're a team player who is committed to delivering exceptional service, we'd love to hear from you.

Benefits

  • Competitive annual salary
  • Access to hundreds of online perks and discounts
  • Free health cashback plan for you and your family
  • Extra day's holiday for every year you work for us (up to 5 additional days)
  • Salary sacrifice schemes to help you buy a bike, laptop, or gym membership
  • Free use of our onsite gym
  • Bespoke career development through internal and external training schemes
  • Free meals on duty
  • Hotel recognition program, including Employee of the Month and Manager of the Quarter awards
  • Free parking on site
  • Flexible working patterns

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