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Front Office Ambassador

2 months ago

Aberdeen, Aberdeen City, United Kingdom Troo Hospitality Full time

Receptionist - Aberdeen, Aberdeenshire

Mercure Aberdeen Caledonian Hotel

£11.44ph

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

Job Role:

We are seeking a skilled and enthusiastic Receptionist to join our Front Office team at the Mercure Aberdeen Caledonian Hotel. As a key member of our team, you will be responsible for providing exceptional customer service to our guests and ensuring a warm and welcoming experience for all.

Key Responsibilities:

  • Act as a hotel ambassador, representing the brand and company at all times.
  • Comply with all Security and Health & Safety policies.
  • Maintain high standards of attention to detail and provide excellent customer service.
  • Work under supervision, be polite and helpful to colleagues and guests, and have good communication skills.
  • Have a good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele.
  • Act upon guest feedback to continually improve our experiences.
  • Look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.

Troo Hospitality Benefits:

  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
  • Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
  • Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway.
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
  • Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.