Director of Key Accounts
3 weeks ago
Dubai-based role. Relocation is required, but a highly competitive, tax-free salary package is offered.
About Property Finder:
- Property Finder is the leading digital real estate platform in the Middle East and North Africa region.
- A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, Egypt, and Turkey over the years.
- The company is one of the largest technology start-ups in the region and a recent Unicorn.
Role Overview:
- As the segment leader for Mid Market, you will lead a team of account management and sales professionals focused on retaining and growing the segment. You will lead the sales team with a solid focus on understanding and addressing customer needs and strategically positioning our products and services for maximum impact.
- You will shape and implement a comprehensive sales strategy, focused on strategic account planning, drive substantial revenue growth and customer loyalty, as well as align cross-functional efforts to drive execution for your customers/segment.
- Your responsibility includes building robust, long-term relationships with key clients acting as their strategic and trusted consultant externally and ensuring cross-functional alignment inside the organization to accomplish that.
Key Responsibilities:
- Develop and execute a growth and retention strategy for the account segment in alignment with the country and business priorities, taking into account segment-specific needs.
- Develop and implement a strategic account planning framework specific to the segment to drive share of wallet and product adoption, ensuring alignment with overall business objectives.
- Lead cross-functional efforts across sales, marketing, business analytics, pricing, product development, and other functions to meet customer needs and to grow the business segment.
- Lead the team in sales methodologies and practices, ensuring a focus on strategic account management and execution excellence.
- Foster a culture of continuous learning and development.
- Cultivate strong inter-departmental collaboration and processes to ensure seamless customer experiences and efficient fulfillment of client requests.
- Act as the senior escalation point for customer account management, ensuring timely and effective resolution of issues.
- Drive contract negotiations and closure, focusing on creating value for both the customer and the organization.
- Own and execute B2B events aimed at strengthening brand equity and utilize customer feedback and interactions as strategic opportunities for team coaching and development, as well as product and marketing roadmaps.
Requirements:
- Advanced degree in business, marketing, or a related field.
Desired Experience:
- 15 years of experience in B2B SaaS/Subscription sales and strategic/enterprise account management.
- Proven expertise in cross-functional team leadership and project management, particularly in a sales context.
- Proficiency in CRM tools (Salesforce preferred) and data analytics for strategic decision-making.
- Operational, product, and project management experience would be a plus.
- Strong relationship-building skills, capable of engaging and influencing stakeholders across different functional areas.
- Data-driven customer-centric approach, dedicated to understanding and fulfilling customer needs through effective cross-functional collaboration.
- Proven ability to hire top talent and coach for top performance.
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