Relationship Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom Fintech Wales Full time
Job Opportunity at Fintech Wales: Relationship Manager

Job Summary

The Relationship Manager will be responsible for developing and maintaining strong relationships with Fintech Wales' members. This includes:

  • Conducting regular outreach to members to gather feedback and identify opportunities for improved engagement.
  • Monitoring and analysing membership data to identify trends, challenges, and opportunities for growth and improvement.
  • Participating in industry events, conferences, and networking opportunities to raise awareness of Fintech Wales and the Welsh fintech ecosystem.

Key Responsibilities

The successful candidate will be responsible for:

  • Maintaining regular, effective communication with members, keeping them informed about organisation news, updates, and upcoming events.
  • Contributing to online member forums, digital communication channels, and other community engagement initiatives to foster interaction and engagement.
  • Successfully attracting and onboarding new members, contributing to a steady growth of the Fintech Wales community.
  • Developing and implementing strategies to improve member experience and satisfaction.
  • Providing exceptional customer service and support to members.
  • Collaborating with the Fintech Wales team to achieve organisational goals and objectives.

Requirements

The ideal candidate will have:

  • Strong leadership and team management skills.
  • Highly analytical and data-driven mindset, with the ability to interpret and leverage data for decision-making.
  • Proficiency in using CRM systems and analytics platforms.
  • A genuine interest in continuously developing our members' user experience.

What We Offer

Fintech Wales offers a competitive salary, hybrid role, based in our Cardiff City Centre office 3 days per week, training budget allocated for your development, 25 days annual leave per calendar year, increasing each year you stay at FTW, additional day of annual leave for your birthday, and private health insurance.


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