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Broker Relationship Manager

2 months ago


Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

About Admiral Insurance Plc

Admiral Insurance Plc is a dynamic and innovative financial services company that offers a range of products and services to its customers. We are committed to providing excellent customer service and building strong relationships with our partners and stakeholders.

Role Purpose

The Broker Relationship Manager will be responsible for cultivating and sustaining relationships with our selected panel of second charge mortgage brokers. This will involve promoting technology integrations to enhance business levels and application quality, utilizing phone and Teams communication to maximize new business opportunities, and ensuring right-first-time submissions and fair outcomes for all parties.

Key Responsibilities

  • Manage the relationships, communications, and training requirements with our selected panel of second charge mortgage brokers.
  • Proactively drive case progression from inquiry to funds dispersal.
  • Respond promptly to new business inquiries and referrals, applying policy expertise with a focus on conversion.
  • Identify sales opportunities and potential unique selling points (USPs) for our product range.
  • Advocate for and support mortgage intermediaries, third parties, and customers with available integrations and system queries.
  • Collaborate and regularly provide feedback to internal teams to enhance broker engagement, meeting, and optimizing customer expectations and satisfaction.
  • Maintain an up-to-date and proactive CRM system.
  • Monitor and report on account performance, tracking and analyzing KPIs and sales revenue.

Requirements

  • Demonstrated track record in proactive customer or business relationship management, preferably within secured lending.
  • Specific second charge specialist lending experience desirable but not essential.
  • Track record of working within a targets and customer satisfaction-driven environment.
  • Ability to manage and utilize MI to translate into increasing opportunities.
  • CEMAP or equivalent qualification is desirable but not essential.

Benefits

At Admiral Insurance Plc, we are proud to be a diverse business that puts our people and customers first. We offer a range of benefits to ensure employees have a great work-life balance, including a generous holiday allowance, flexible working arrangements, and opportunities for professional development.

Our Commitment to You

We are committed to being a diverse and inclusive workplace and are proud to be an equal opportunities employer. We do not discriminate on the basis of race, sex, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.