Help Hub Advisor
6 days ago
We are seeking a highly skilled and compassionate Help Hub Advisor to join our team at POhWER. As a Help Hub Advisor, you will play a vital role in supporting clients and professionals across the country, providing advocacy and information services to empower individuals and enable their voices to be heard.
Key Responsibilities- Respond to client inquiries and provide support via phone, email, and other communication channels.
- Support clients and professionals in making effective decisions about their health and social care.
- Maintain accurate records for client files, both current and closed.
- Contribute to the development and implementation of organizational contracts and exit planning activities.
- Work towards specific measurements of personal performance (KPIs) and service level agreements in line with the Help Hub Team Plan.
- Excellent call handling skills, with the ability to work with clients who have varying communication needs.
- Good research skills to support enquiries from across the country.
- Proficiency in Microsoft Office packages, including Outlook, Word, and Excel.
- Experience with accurate data entry to databases.
- Knowledge and understanding of data protection principles and application.
- Competitive starting salary (£23,088 per annum, dependent on experience) + benefits package.
- Death in service benefit.
- Discretionary shutdown days at Christmas.
- 1 Community Leave Day per annum.
- Bike to work scheme.
At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.
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