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Universal Credit Generalist Advisor

3 months ago

Birmingham, Birmingham, United Kingdom Citizens Advice Birmingham Full time

Position Overview: We are seeking a dedicated Universal Credit Generalist Advisor to join our Help to Claim Team. This role is essential in providing guidance and support to individuals navigating the Universal Credit system.

Key Responsibilities:

  • Assist clients in understanding their rights and responsibilities regarding Universal Credit.
  • Provide tailored advice and support throughout the application process.
  • Collaborate with other team members to ensure comprehensive service delivery.
  • Maintain accurate records of client interactions and progress.

Qualifications: Ideal candidates will possess strong communication skills, a commitment to helping others, and a solid understanding of the welfare system.

About Citizens Advice Birmingham: Our organization is dedicated to providing free, confidential advice to help people overcome their challenges. Join us in making a difference in the community.