Customer Service Engineer

3 weeks ago

Bedford, Bedford, United Kingdom Vertiv Full time
About the Role

We are seeking a highly motivated and skilled Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting, and maintaining Vertiv's reputation by building excellent rapport with our customers and stakeholders through all your professional interactions.

Key Responsibilities
  • Undertake and complete successfully the Vertiv training programme
  • Assist Field Service Engineers/Technicians in service activities, including commissioning, maintenance, and repair of equipment
  • Provide a Commissioning, Maintenance and Repair service on all equipment supplied or maintained by Vertiv
  • Fault finding and rectification
  • Carry out contract maintenance and inspection on a planned basis to required standards
  • Identify opportunities for extra works and preventative recommendations
  • Remedial work to contract customers either as planned work or as a call out facility
  • Completion and submission of relevant reports to service administration within a timely manner following all site activity
Requirements
  • Four GCSEs at A-C/4-9 or equivalent, including both Maths and English
  • Must have full clean UK driving license
  • Strong focus on customer satisfaction and long-term customer relation building and retention
  • Excellent organisational and time management skills
  • Excellent written and verbal communications
  • Good commercial skills
  • Good ICT skills
  • Self-motivated with a positive, 'can do' attitude
  • Excellent problem-solving abilities
  • Ability to successfully interface with various departments and personnel in potentially stressful situations
  • Good mechanical aptitude and sense of ownership
Training and Development

This apprenticeship will allow you to work alongside our Engineers assisting in service activities, whilst completing a qualification to become a qualified UPS Field Service Engineer. This will enhance your understanding of the need for secure power/thermal cooling within the world of critical data centre infrastructure, benefitting from hands on experience in the workplace combined with innovative academic learning.

Future Prospects

On successful completion of your apprenticeship, a full-time placement within the company may be offered.

  • Customer Service Engineer

    2 weeks ago

    Bedford, Bedford, United Kingdom CV Library Full time

    Junior Service Engineer, Medical X-Ray SystemsJoin a leading manufacturer of medical imaging equipment and gain training on medical X-Ray, CT and MRI systems.The RoleYou will be responsible for:Providing customers with technical assistance via phone and email on faults with medical imaging systems.Performing remote troubleshooting and determining the most...

  • Customer Service Engineer

    2 weeks ago

    Bedford, Bedford, United Kingdom CV Library Full time

    Junior Service Engineer, Medical X-Ray SystemsJoin a leading manufacturer of medical imaging equipment and gain training on medical X-Ray, CT and MRI systems.The RoleYou will be responsible for:Providing customers with technical assistance via phone and email on faults with medical imaging systems.Performing remote troubleshooting and determining the most...

  • Customer Service Engineer

    1 month ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    1 month ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    1 month ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    1 month ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    4 weeks ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    4 weeks ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting,...

  • Customer Service Engineer

    1 week ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Engineer to join our team at Vertiv. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing, promoting, and maintaining...

  • Customer Service Engineer

    1 week ago

    Bedford, Bedford, United Kingdom Crown Equipment Southeast Asia Full time

    About the RoleCrown Equipment Southeast Asia is seeking a skilled Customer Service Engineer to join our team. As a key member of our service team, you will be responsible for providing exceptional service and support to our customers, ensuring their equipment is running smoothly and efficiently.The ideal candidate will have a strong background in mechanical...

  • Apprentice Customer Service Engineer

    2 weeks ago

    Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Apprentice Customer Service Engineer to join our team in Bedfordshire. As a key member of our team, you will be responsible for working on all aspects of our electrical and thermal equipment, including commissioning, maintenance, and repair. You will also be responsible for establishing,...

  • Customer Service Specialist

    2 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    The RoleWe are seeking a highly skilled and motivated Junior Service Engineer to join our national team of engineers. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email on faults with medical imaging systems.You will perform remote troubleshooting and determine the most effective...

  • Customer Service Specialist

    2 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    The RoleWe are seeking a highly skilled and motivated Junior Service Engineer to join our national team of engineers. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email on faults with medical imaging systems.You will perform remote troubleshooting and determine the most effective...

  • Customer Service Specialist

    4 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    The RoleWe are seeking a skilled Junior Service Engineer to join our national team of engineers who take great pride in their work and aim to build long-term relationships with customers.As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding...

  • Customer Service Specialist

    4 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    The RoleWe are seeking a skilled Junior Service Engineer to join our national team of engineers who take great pride in their work and aim to build long-term relationships with customers.As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding...

  • Customer Service Specialist

    2 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    Junior Service Engineer, Medical X-Ray SystemsTRS Consulting is seeking a skilled Junior Service Engineer to join our national team of engineers. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding customers through the problem-solving...

  • Customer Service Specialist

    2 weeks ago

    Bedford, Bedford, United Kingdom TRS Consulting Full time

    Junior Service Engineer, Medical X-Ray SystemsTRS Consulting is seeking a skilled Junior Service Engineer to join our national team of engineers. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding customers through the problem-solving...

  • Customer Service Specialist

    1 month ago

    Bedford, Bedford, United Kingdom CV Library Full time

    Junior Service Engineer, Medical X-Ray SystemsAbout the RoleWe are seeking a highly motivated and skilled Junior Service Engineer to join our team in the UK. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding customers through the...

  • Customer Service Specialist

    1 month ago

    Bedford, Bedford, United Kingdom CV Library Full time

    Junior Service Engineer, Medical X-Ray SystemsAbout the RoleWe are seeking a highly motivated and skilled Junior Service Engineer to join our team in the UK. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email, performing remote troubleshooting, and guiding customers through the...

  • Customer Service Specialist

    4 weeks ago

    Bedford, Bedford, United Kingdom Disclaimer: ANY-Web Ltd. Full time

    Junior Service Engineer, Medical X-Ray SystemsWe are seeking a highly motivated and skilled Junior Service Engineer to join our team in providing technical assistance to customers with medical imaging systems.Key Responsibilities:Provide technical support to customers via phone and email on faults with medical imaging systems.Perform remote troubleshooting...