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Customer Experience Associate

2 months ago

Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Mulberry Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients and customers.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer complaints and issues
  • Develop and maintain a deep understanding of our products and services to provide expert advice to customers
  • Stay up-to-date with industry trends and developments to provide innovative solutions to customers

Requirements

  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.