Client Relationship Manager
3 weeks ago
Compensation:
£30,000 annually + performance bonus
Employment Type:
Full-time, 35 hours per week, Monday to Friday, with additional travel and after-hours commitments as necessary for conferences and significant client engagements.
Initially based in an office setting with the possibility of hybrid work arrangements.As part of the SYNLAB Group, Lextox functions as a UKAS accredited laboratory located in Cardiff, specializing in drug, alcohol, and DNA testing services for family law matters and child welfare cases. SYNLAB in the UK is recognized as a reliable authority in clinical laboratory and medical diagnostic services.
We are currently seeking a Client Relationship Manager to join our growing Sales team in Cardiff.
Engaging actively in addressing and resolving client inquiries through various communication channels, including phone, email, and online platforms, while meticulously documenting all interactions in the CRM system.
Continuously working to enhance quality and improve the client experience at every opportunity.A flexible, adaptable, and innovative mindset is essential for this role.
Proficiency in IT, Microsoft Office, and CRM software is required.
Experience in Customer Service or Sales is advantageous.
SYNLAB UK & Ireland collaborates closely with healthcare professionals, hospitals, occupational health providers, and clinical researchers to deliver a comprehensive pathology service.
We operate in a variety of diverse environments, which is reflected in our workforce, clientele, suppliers, communities, and partners.We are committed to fostering an inclusive workplace culture, which we believe is the most effective way to attract, engage, and retain a diverse and talented workforce, ultimately creating a sustainable and high-performing team.
We recognize that our employees are crucial to our mission of positively impacting healthcare. Therefore, we encourage a culture of ongoing personal development, providing our scientists and staff with the support and resources necessary to acquire new skills and advance their careers through learning opportunities, coaching, and clear career pathways.
Roles such as Sales Executive, Sales Agent, Internal Sales Executive, Sales Consultant, Client Manager, Business Development Executive, BDM, BDE, Business Development Manager, Account Manager, Account Management, and Technical Sales may also be relevant for this position.
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