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Customer Experience Specialist
2 months ago
About the Role:
The Kennel Club Limited is seeking a highly skilled and experienced Client Services Advisor to join our team. As a Client Services Advisor, you will play a critical role in ensuring that our customers have all the information they require and feel valued.
Key Responsibilities:
- Deliver a broad range of products and services, including sales promotion, to our customers.
- Support customers using web-related services, ensuring a seamless and efficient experience.
- Utilize bespoke CRM/database systems to manage customer interactions and data.
- Develop and maintain knowledge of Microsoft products to effectively support customers.
- Employ effective questioning and listening skills to understand customer needs and preferences.
- Work closely with the team to meet Key Performance Indicators (KPIs) and targets, ensuring exceptional customer service.
- Communicate effectively and present in a professional manner, both internally and externally.
- Interpret and work with rules and regulations, including formal guidelines such as GDPR, ISO, and PCI.
Requirements:
- Excellent time management and organizational skills to prioritize tasks and meet deadlines.
- Ability to work collaboratively with the team to achieve shared goals and objectives.
- Reliability, flexibility, and a can-do attitude to adapt to changing circumstances.
- Respectful communication with internal and external customers, ensuring a positive experience.
- Ability to take ownership of tasks and responsibilities, driving results and continuous improvement.
Desirable Qualifications:
- Interest and knowledge in the canine world, although not essential, as full product training will be provided.
About The Kennel Club Limited:
The Kennel Club Limited is a leading organization dedicated to promoting the health, welfare, and well-being of dogs. We are committed to providing exceptional customer service and creating a positive experience for our customers.
