Customer Services Account Coordinator

2 weeks ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
{"title": "Team Leader", "description": "Join Our Team as a Team Leader

We are seeking a highly skilled and experienced Team Leader to lead our Energy Experts team in delivering exceptional customer service and driving performance across departmental, regulatory, and contractual agreements.

The ideal candidate will have a strong background in people management, client or 3rd party management, and a proven track record of driving down unbilled accounts, work items, and debt within the B2B space.

As a Team Leader, you will be responsible for managing the ongoing development of the B2B team, including managing staff performance against agreed objectives and skills levels. You will also ensure that underperformance is managed through the performance support scheme, in line with our People team's process and policy.

Key Responsibilities:

  • Manage the B2B team to deliver exceptional customer experience to all customers
  • Reduce the number of complaints received and identify areas for improvement
  • Deal with complaints within the company SLA periods and uphold internal and external reporting processes
  • Work closely with our Onboarding, Sales, and Strategic teams to improve customer relationships and service
  • Produce regular reports to agreed timescales and complete any other reporting or monitoring of workload as requested

What We Offer:

  • Healthcare plan, life assurance, and generous pension contribution
  • Hybrid working
  • Various company discounts (including shops, gym, days out, and events)
  • Holiday of 25 days (plus bank holidays) and ability to buy/sell days
  • Cycle to work scheme, car pooling, and onsite parking available

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

", "company": "Ecotricity", "location": "", "job_type": "Full-time", "industry": "Renewable Energy", "required_skills": ["People management", "Client or 3rd party management", "Performance management", "Customer service", "Team leadership"]}

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