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Customer Services Account Coordinator
2 months ago
{"title": "Customer Service Team Leader", "subtitle": "Join our team and lead the way in delivering exceptional customer service", "bulletPoints": ["Lead a team of up to 8-10 Energy Experts to deliver exceptional customer service", "Drive performance across departmental, regulatory and contractual agreements", "Manage a range of processes to reduce unbilled accounts, work items and debt", "Prevent and reduce complaints, while maintaining excellent front line service", "Work closely with the existing Team Leaders to improve processes and reduce cost to serve", "Have a 'can do' proactive attitude, be people centric and able to take a measured approach to workload management", "Have experience in people management and client or 3rd Party management", "Be a great leader who works with their people to help better develop them", "Strong emotional intelligence - able to utilise a range of management techniques to get the best out of your team", "Open, flexible, and adaptable approach to work", "Creative and innovative"]}
