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Customer Services Account Coordinator
2 months ago
We're seeking a highly skilled and experienced Customer Services Account Coordinator to join our team at Ecotricity. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences while driving performance across departmental, regulatory, and contractual agreements.
Key Responsibilities:- Manage a team of Energy Experts to deliver exceptional customer service
- Drive performance across departmental, regulatory, and contractual agreements
- Work closely with the existing Team Leaders to improve processes and reduce cost to serve
- Develop and implement strategies to reduce complaints and improve customer satisfaction
- Collaborate with the Onboarding, Sales, and Strategic teams to improve customer relationships and service
- Proven experience in people management and customer service
- Strong emotional intelligence and ability to utilize a range of management techniques
- Open, flexible, and adaptable approach to work
- Creative and innovative problem-solving skills
- Ability to work closely with cross-functional teams
- Competitive salary and benefits package
- Opportunities for career growth and development
- Hybrid working arrangement
- Various company discounts and perks
- Support for professional certifications and training
At Ecotricity, we're committed to making a positive impact on the environment and our customers. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
