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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Sunbelt Rentals Careers Full time

About the Role

Sunbelt Rentals Careers is seeking a skilled Customer Service Administrator to join our team. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and support to our regional customers.

Key Responsibilities

  • Provide best-in-class customer service through effective communication and problem-solving skills.
  • Manage customer inquiries and issues via phone, email, and website requests.
  • Use product knowledge and expertise to maximize upselling opportunities and deliver optimum customer service.
  • Manage the customer journey from enquiry to post-hire feedback, taking ownership of customer relationships and building trust.
  • Coordinate hire contract administration and ensure timely and accurate completion.

About You

To succeed in this role, you will bring a proven track record in customer service or administration, exceptional communication skills, and a flexible and adaptable approach. You will be a team player with a collaborative mindset, comfortable using your own judgment and initiative to make decisions in line with company policies and pricing structures.

What We Offer

Sunbelt Rentals Careers offers a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an industry-leading flexible rewards package, including generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.

About Us

Sunbelt Rentals Careers is a highly successful FTSE100 company, the UK's largest equipment rental provider. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a skilled Customer Service Administrator to join our team.