IT Support Specialist
3 days ago
We are seeking a skilled IT Support Officer to join our team at Secure Retail. As an IT Support Officer, you will be responsible for providing high-quality IT support to our business, including hardware, network, and application support.
The successful candidate will have experience in an IT environment, providing support to customers across a diverse IT platform, with good knowledge of Windows Desktop Operating Systems, Citrix, and anti-virus software.
Main Responsibilities:
- Provide 1st and 2nd line support to users
- Fix issues and escalate to the IT Manager/Technical Systems Officer as required
- Perform daily system checks
- Contribute to project work
- Develop and maintain system documentation
- Manage mobile devices and assets
- Oversee the IT Helpdesk
- Procure hardware as needed
Requirements:
- Windows XP/10
- Windows Server 2012+/2019
- Windows Active Directory and Group Policy
- Basic networking knowledge
- Helpdesk systems
- Dell/HP Servers
- Forcepoint email and web filtering solutions
- Enterprise antivirus systems
- Mobile Device Management
- Office 365
Desirable Skills:
- Linux/Ubuntu
- Firewall knowledge - Cisco ASA
- Monitoring systems - PRTG
- Virtualisation - Hyper-V/VMWare
- Managed Wi-Fi systems
- Antivirus systems - Sentinel One
- Web/email filters - Forcepoint
- Data Leakage Prevention (DLP)
- Two-factor authentication (RSA)
- PowerShell (scripting)
What We Offer:
- Salary: £25,000 plus bonus scheme generating an additional £3,000 per annum
- Private health insurance
- On-site gym
- Company Pension
- Free parking
Working Hours: 9:00 am to 5:15 pm, with flexibility to work outside of these hours if necessary.
A DBS and credit check are essential for this role.
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Coalville, Leicestershire, United Kingdom Secure Retail Full time{"title": "IT Support Officer Role", "description": "Job SummaryWe are seeking a skilled IT Support Officer to join our team at Secure Retail. As a key member of our IT department, you will provide high-quality technical support to our business, ensuring the smooth operation of our IT systems and services.The successful candidate will have experience in an...
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Coalville, Leicestershire, United Kingdom Secure Retail Full time{"title": "IT Support Officer Role", "description": "Job SummaryWe are seeking a skilled IT Support Officer to join our team at Secure Retail. As a key member of our IT department, you will provide high-quality technical support to our business, ensuring the smooth operation of our IT systems and services.The successful candidate will have experience in an...