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IT Support Specialist

2 months ago

Coalville, Leicestershire, United Kingdom Secure Retail Full time
{"title": "IT Support Officer Role", "description": "Job Summary

We are seeking a skilled IT Support Officer to join our team at Secure Retail. As a key member of our IT department, you will provide high-quality technical support to our business, ensuring the smooth operation of our IT systems and services.

The successful candidate will have experience in an IT environment, providing support to customers across a diverse IT platform, with a strong understanding of Windows Desktop Operating Systems, Citrix, and anti-virus software.

You will be a confident communicator, able to convey technical information in a clear and concise manner, and have the ability to work under pressure.

Main Responsibilities
  • Provide 1st and 2nd line technical support to users
  • Fix issues and escalate to the IT Manager/Technical Systems Officer as required
  • Perform daily system checks
  • Contribute to project work and system documentation
  • Manage the IT Helpdesk and procure hardware as needed
Requirements
  • Windows XP/10
  • Windows server 2012+/2019
  • Windows active directory and group policy
  • Networking (basic switching and routing)
  • Helpdesk systems
  • Dell/HP Servers
  • Forcepoint email and web filtering solutions
  • Enterprise antivirus systems
  • Mobile Device Management
  • Office 365
Desirable Skills
  • Linux / Ubuntu
  • Firewall knowledge – Cisco ASA
  • Monitoring systems – PRTG
  • Virtualisation – Hyper-V/VMWare
  • Managed Wi-Fi systems
  • Antivirus systems – Sentinel One
  • Web/E-mail filters – Forcepoint
  • Data Leakage Prevention (DLP)
  • Two factor authentication (RSA)
  • PowerShell (scripting)
  • MS
  • Office365
What We Offer

We offer a competitive salary of £25,000 plus a bonus scheme that can generate an additional £3,000 per annum. You will also receive private health insurance, on-site gym, Company Pension, and free parking. The working hours are 9:00 am to 5:15 pm, with flexibility to work outside of these hours if necessary.

Please note that a DBS and credit check are essential for this role.

", "company": "Secure Retail"}