Internal Account Manager
2 days ago
Are you a skilled communicator with a passion for delivering exceptional customer service? We're seeking an Internal Account Manager to join our team at Coveris, where you'll play a vital role in ensuring seamless customer interactions.
Key Responsibilities:
- Process customer orders, quotations, and CAD requirements efficiently and effectively.
- Act as the primary point of contact for customer inquiries and issues.
- Communicate effectively with customers and internal departments to resolve queries and complaints.
- Work independently and seek guidance from management as needed.
- Input and feedback customer information, ensuring accurate and timely communication.
- Pre-empt and resolve issues through effective communication and negotiation.
- Manage stock levels and alert the External Account Manager to potential non-recoverable stock write-off costs.
- Maintain accurate customer pricing and ensure invoice information conforms to contract agreements.
- Plan and manage workload, proactively addressing critical path timings and potential activity impacts.
- Understand operational models and constraints to ensure effective delivery of redesign lines.
Person Specification:
- Excellent written and verbal communication skills.
- Attention to detail and project management skills.
- Strategic thinking and innovative approach.
- Organized and calm under pressure, with a friendly and approachable demeanor.
- Professionalism and a proactive, positive attitude.
- Commercial awareness and confidence.
- Smart appearance and a valid driving license (advantageous).
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