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Internal Account Manager

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Coveris Full time
Internal Account Manager

Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a talented Internal Account Manager to join our team at Coveris.

Key Responsibilities:

  • Process customer orders, quotations, and CAD requirements efficiently and effectively.
  • Act as the primary point of contact for customer queries, complaints, and issues.
  • Communicate effectively with customers, colleagues, and other departments to ensure seamless operations.
  • Manage stock levels, alerting the External Account Manager to potential non-recoverable stock write-off costs.
  • Ensure customer pricing is accurate and invoices conform to customer contract agreements.
  • Plan and manage workload, proactively addressing critical path timings for launches and keeping the Supervisor or Office Manager informed.
  • Understand the operational model and constraints to ensure effective delivery of redesign lines, particularly during peak periods.
  • Maintain up-to-date 'housekeeping' and complete invoicing within 2 working days of despatch.

Person Specification:

  • Excellent written and verbal communication skills.
  • Great attention to detail and project management skills.
  • Strategic and innovative thinking, with a proactive and positive attitude.
  • Organized and calm under pressure, with a friendly and approachable demeanor.
  • Professional appearance and a clean driving license (advantageous).