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Internal Account Manager

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Coveris Full time
Internal Account Manager

We are seeking a highly skilled and experienced Internal Account Manager to join our team at Coveris. As an Internal Account Manager, you will be responsible for ensuring that all customer orders, quotations, and CAD requirements are processed efficiently and effectively.

Key Responsibilities:

  • To process customer orders and quotations in a timely and efficient manner.
  • To be the primary point of contact for customers within a given portfolio, handling queries, complaints, and other customer-related issues.
  • To receive and action communications from customers and other departments, ensuring that all information is accurately recorded and communicated to relevant stakeholders.
  • To work independently and seek guidance from Manager/Supervisor/other departments when necessary.
  • To input and feed back to customers details of work in progress, using the daily production plan, and ensure that promises are being met.
  • To pre-empt issues through effective communication, advise production of short lead time print requirements, and negotiate lead times as necessary.
  • To effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write-off costs.
  • To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices conforms with customer contract agreements.
  • To understand the operational model and constraints to ensure effective delivery of redesign lines, particularly during peak periods of activity.
  • To ensure that the "housekeeping" is up to date and invoicing is completed on a daily basis.

Person Specification:

  • Excellent communicator (written and verbal) at all times.
  • Great attention to detail.
  • Excellent project management skills.
  • Strategic and innovative thinker.
  • Organised and calm under pressure.
  • Friendly, approachable, and flexible – a team player.
  • Professional – promoting Coveris with professionalism at all times.
  • Proactive, positive, enthusiastic – demonstrates "can do" attitude.
  • Commercially aware.
  • Confident.
  • Smart Appearance.
  • Travel may be required, therefore a current, clean driving licence is an advantage.