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Case Resolution Specialist

2 months ago

Exeter, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Case Finalisation Administrator. In this role, you will play a critical part in ensuring the effective delivery of key aspects of the criminal justice system within Devon and Cornwall.

Key Responsibilities
  • Update the Force Crime Database (CIS) and Police National Computer for non-court disposals.
  • Administer the return, disposal, or destruction of seized property in line with CPIA guidelines.
  • Finalize case files, ensuring the submission of correct paperwork.
  • Maintain records and supply information in accordance with Force policy and legislative requirements.
  • Input, retrieve, and present data using a computer.
  • Provide customer service in a professional manner.
  • Handle and store property appropriately, preserving its integrity.
  • Comply with Health and Safety legislation and Force values.
Requirements
  • Knowledge of the Criminal Justice System.
  • Ability to work to deadlines.
  • Proven customer care skills.
  • Awareness of CPIA.
  • Knowledge of the Police National Computer.
  • Minimum keyboard speed of 35 wpm.
  • Excellent communication and problem-solving skills.
  • Ability to plan, organise, and prioritise tasks effectively.
Desirable Criteria
  • Familiarity with the Criminal Procedures and Investigation Act 1996.
  • Experience with role-specific IT systems such as PNC Names/Offence Processing and CIS Basic.