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Customer Technical Lead
2 months ago
We are seeking a driven and ambitious Customer Technical Manager to join our client, a leading food business that supplies to major retailers.
Key Responsibilities:
- Act as the principal point of contact for customer teams, hosting and accompanying customers on visits to site and supplier sites.
- Ensure all products meet safety, legality, and quality standards, maintaining customer confidence in our business.
- Align business practices with customer requirements, embedding protocols and procedures into our operations.
- Lead new product development (NPD) and quality improvement projects, driving innovation and competitive advantage.
- Utilise data to monitor and review performance, implementing actions to meet customer expectations.
- Develop and maintain technical policies in line with customer standards, ensuring clear communication to internal teams and suppliers.
- Collaborate with internal and external teams to formulate and implement technical agendas aligned with business objectives.
- Ensure all activities support the long-term sustainability of the business, meeting specific group and business growth needs.
- Optimise systems and processes for a more efficient and cost-effective operation.
About the Role:
This is an exciting opportunity for a customer-focused individual to join our client's team and contribute to their continued growth and success.
Requirements:
- Proven experience in a customer-facing technical role.
- Strong understanding of customer requirements and expectations.
- Ability to lead and manage projects, prioritising tasks and meeting deadlines.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with internal and external teams.
What We Offer:
Our client offers a competitive salary, bonus structure, and opportunities for professional growth and development.
