Front Desk Coordinator

2 months ago

North East, United Kingdom Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Coordinator to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling internal and external guest issues, and ensuring that all front desk and valet functions are completed accurately and efficiently.

Key Responsibilities
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Manage front office and valet staff during shifts, ensuring that all established front office and hotel policies are followed
  • Process guest check-ins and check-outs, handling cash transactions and maintaining accurate hotel records
  • Answer incoming calls, assist outgoing calls, and schedule wake-up calls and paging guests to provide timely and efficient service
  • Maximize revenue in each phone, desk, or valet transaction
  • Perform other duties as assigned, requested, or deemed necessary by management
Requirements
  • Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
  • Must be fluent in English
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Working Conditions

Standard office equipment including but not limited to: telephone, copier, POS, PC, fax machine, and PBX system

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