Customer Service Representative

1 week ago

Cambridge, Cambridgeshire, United Kingdom The National Trust Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at The National Trust. As a key member of our Welcome Team, you will be responsible for delivering exceptional customer service to our visitors, ensuring they have a memorable and enjoyable experience at our properties.

Key Responsibilities
  • Provide a warm and welcoming experience to all visitors, responding to their queries and needs in a professional and courteous manner.
  • Work collaboratively with the Welcome Manager and other team members to ensure seamless delivery of customer service.
  • Develop and maintain a thorough knowledge of our properties, including their history, features, and amenities, to provide accurate and informative responses to visitor inquiries.
  • Contribute to the development and implementation of customer service initiatives and strategies to enhance the visitor experience.
  • Participate in training and development programs to maintain and improve customer service skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with visitors from diverse backgrounds.
  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Basic knowledge of customer service principles and practices, with a willingness to learn and develop skills further.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and free entry to National Trust places.
  • Opportunities for career development and progression, with a focus on customer service excellence.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Flexible working arrangements, with a focus on work-life balance.
  • Access to training and development programs, to enhance customer service skills and knowledge.

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