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Customer Support Specialist

2 months ago

Welshpool, Powys, United Kingdom Komatsu Australia Full time
Customer Support Representative

At Komatsu Australia, we're committed to creating value together. We're seeking a skilled Customer Support Representative to join our team in Welshpool.

The Opportunity:

As a Customer Support Representative, you'll be the key point of contact for customers' queries related to parts interpretation, quotes, sales orders, and deliveries. Your responsibilities will include:

  • Delivering precise and timely parts interpretation by analyzing parts manuals and other resources to ensure accurate parts supply
  • Providing customers with reliable estimates of lead time and costs, harnessing Komatsu's inventory and parts pricing systems
  • Championing our company and its products by maintaining a positive outlook, adhering to quality assurance procedures, promptly identifying issues, and proposing effective solutions
  • Proactively engaging with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service
  • Elevating the customer experience by delivering outstanding service that leaves a positive impact

Komatsu Benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits
  • Financial: Company-funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies, and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What We're Looking For:

  • Excel in a dynamic environment that requires swift decision-making
  • Exceptional customer service prowess and knack for fostering robust professional relationships
  • Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
  • While not mandatory, familiarity with mechanical equipment and aptitude will be a plus